Field Care Supervisor

Home Instead Senior Care; London; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading care provider is seeking a Field Care Supervisor in London to support care consultations and deliver top-notch services to clients. This role involves working with a team of Care Professionals, maintaining care plans, and building positive client relationships. Ideal candidates will have a Level 3 NVQ in Health and Social Care, relevant experience in the field, and strong communication skills. Flexibility and a passion for quality care are essential.

Benefits

Mileage subsidy

Company pension

Paid annual leave

Employee discounts

Referral bonuses

Ongoing training

Flexible working support

Qualifications

• Must have experience delivering personal care services.
• Passion for delivering high-quality care and helping clients live independently.
• Full driving license and transport if required.

Responsibilities

• Support care consultations and complete client support plans.
• Audit client care plans and assist with digital care planning.
• Build and maintain positive relationships with clients and Care Professionals.

Skills

Experience in the care sector

Good communication skills

Knowledge of Health and Social Care regulations

Confidence in using care management technology

Organizational skills

Education

Level 3 NVQ in Health and Social Care or equivalent

Tools

Microsoft Office

Google Suite

Job description

Overview

Join an Outstanding CQC-rated care provider with over 13 years of trusted service. You’ll work alongside a large, experienced care management team including Registered Nurses and expert Care Managers in a supportive, professional environment.

Make a real difference helping clients live independently in their own homes with the backing of a well-established, family-focused franchise.

Job Description

Field Care Supervisor – Home Instead Chiswick

Salary: £26,000 - £28,000 annually (depending on experience and qualifications) + discretionary annual bonus

Location: Based in Chiswick, covering Ealing, Chiswick, Hammersmith & Fulham

Hours: Monday to Friday, 40 hours per week, either 8am–4pm or 9am–5pm, with occasional on-call duties

Benefits: Mileage subsidy, Company pension, Paid annual leave, employee discounts, referral bonuses, ongoing training, flexible working support, and more!

Job Purpose

To ensure that our clients receive the appropriate support and a high-quality service.

The Role

• Support care consultations, service reviews and completing client support plans.
• Conduct staff supervisions and client QA’s.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals.
• Provide support to the Client Experience team.
• Maintain regular contact with clients and Care Professionals.
• Any other duties as directed by your line manager.
• Participate in on-call duties as required.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.

Essential Criteria

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Experience of working with MAR sheets (eMar) and medication in a supervisory role.
• Passionfor delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required within the territory to visit clients.
• Be organised and flexible to meet the needs of the business.

Additional Information

Click I\'m Interested to get started and be part of the Home Instead family!