Field-Based Customer Care Technician (Multi-Skilled)

Keepmoat Homes; Essex; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading homebuilding company is seeking a Customer Care Technician to provide after-sales service in the South Midlands, focusing on Essex, Cambridge, and Kent. The role involves rectifying defects and managing maintenance works in occupied properties. Ideal candidates will be multi-skilled, preferably with a background in joinery or painting & decorating. The position offers a competitive salary, bonus scheme, and opportunities for personal development.

Benefits

Competitive rates of pay

Bonus scheme

Special offers for staff

Development opportunities

Qualifications

• Must have a relevant UK Full Clean driving licence.
• Experience in customer service to ensure high standards.
• Ability to work independently and collaboratively.

Responsibilities

• Provide efficient after-sales service by rectifying defects.
• Carry out maintenance works within occupied properties.
• Manage and improve Customer Service experience.

Skills

Customer service

Problem-solving

Communication skills

Multi-skilled technician

Education

Relevant UK Full Clean driving licence

Job description

A leading homebuilding company is seeking a Customer Care Technician to provide after-sales service in the South Midlands, focusing on Essex, Cambridge, and Kent. The role involves rectifying defects and managing maintenance works in occupied properties. Ideal candidates will be multi-skilled, preferably with a background in joinery or painting & decorating. The position offers a competitive salary, bonus scheme, and opportunities for personal development.