Family Support Worker

We Manage Jobs(WMJobs); Wolverhampton; Hybrid; GBP 30,000 - 34,000; Part time

Job summary

A regional adoption agency is seeking a part-time Family Support Worker for the Keep in Touch Team based in Wolverhampton. This role involves delivering and monitoring adoption contact arrangements and supporting birth families and adoptive relatives. The ideal candidate will be organized and possess excellent customer service skills to ensure effective communication across the region. This position is part-time with a salary range of £30,024 - £33,699 per annum, and requires some travel within the Black Country region.

Qualifications

• Must be able to manage competing priorities.
• Experience in customer service is essential.

Responsibilities

• Deliver and quality-check Keep in Touch arrangements.
• Liaise with professionals and families.
• Supervise direct contact between siblings and relatives.
• Support group work for teenage adoptees.

Skills

Computer literate

Organized

Excellent customer service skills

Job description

Overview

Family Support Worker - Keep in Touch Team

Salary - £30,024.00 - £33,699.00 PRO RATA (Grade 5)

Hours - 18.50

Contract type - part time permanent

Work Style - Working flexible between home and office or any other suitable location across the Black Country region

It’s about people like you making a real difference…

This is an exciting time to join Adoption@Heart as a FamilySupport Worker. Adoption@Heart is a Regional Adoption Agency working on behalf of Wolverhampton, Walsall, and Dudley Councils and Sandwell Children’s Trust. We are currently recruiting to a FamilySupport Worker in the AdoptionSupport Team.

Responsibilities

• The role is responsible for the delivery and quality of the Keep in Touch arrangements (formerly called Post Adoption Contact). The arrangements allow contact or communication between a child, his or her adoptive family, and members of the child\'s birth family or other persons with whom the child has an established relationship, such as a foster parent, after the child\'s adoption has been finalised.
• The correspondence is monitored to make sure that no contact details are revealed, and any inappropriate content is removed.
• You will be responsible for liaison with professionals, birth and adoptive family to ensure that this process is followed.
• Additionally you will be responsible for supervising direct contact between siblings who have been adopted by other families, or with other birth relatives.
• The role also includes being responsible for group work, for example, supporting teenage Adoptees who meet together on a monthly basis and coordinating, supervising and facilitating a monthly stay and play group in the region.
• You will support birth parents with letter writing so you need to be able to travel across the region.

Qualifications and skills

• You will need to be computer literate, organized, able to manage competing priorities and have excellent customer service skills.

Additional information

• This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.
• There may be travel across the region to perform duties.

Application information

Closing date: 11.01.26

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for touch down space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

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Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We\'ve received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here.

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure.

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please read the information provided above regarding Learn more here.

Attached documents

Adoption@Heart Family Support Worker JD & PS V2.docx