Family Advisor Apprentice (Business Admin Level 3)

Cheshire East; Crewe; Hybrid; GBP 15,000 - 18,000; Full time

Job summary

A local government authority in the UK is seeking an enthusiastic apprentice for its Family Hub. This role involves supporting children and families through high-quality services while completing a Level 3 Business Administration Apprenticeship. The ideal candidate will possess strong communication skills and a passionate commitment to helping young people thrive. This position offers valuable hands-on experience in a supportive environment, with opportunities for personal development and flexible working arrangements.

Benefits

Enhanced annual leave

Flexible working pattern

Employee assistance programme

Discounted gym membership

Qualifications

• Passionate about supporting children, young people and families.
• Ability to manage multiple priorities effectively.

Responsibilities

• Work within Family Hubs, supporting children aged 0–19.
• Aid families to receive timely, tailored information.
• Collaborate with teams to provide high-quality support services.
• Contribute to service transformation aimed at improving family outcomes.
• Receive mentoring and training from professionals.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Ability to work collaboratively

Job description

Are you passionate about giving children the best start in life? Do you enjoy working with families and want to make a real difference in their community? If so, we have an exciting opportunity for you!

We are looking for an enthusiastic and committed apprentice to join our Family Hub. This is a fantastic chance to gain hands‑on experience while studying towards a Level 3 Business Admin Apprenticeship.

About us:

At Cheshire East Council we are resident, and partner focused with a vision to enable prosperity and wellbeing for all. People really are at the heart of everything we do and that starts with our incredible workforce. We promote a culture of high performance where people can aspire, thrive and flourish, where we strive to deliver best value in everything we do.

We are values led and committed to wellbeing and inclusion for all, where our employees co‑created our values of drive, integrity, respect and collaboration which inform all that we do.

Joining Children’s Social Care at Cheshire East Council means becoming part of a progressive, supportive and forward‑thinking team that is dedicated to make a difference of the lives of children and young people, by putting them first to help them become the very best version of themselves possible and building a brighter future.

About the Role:

• Work within Cheshire East’s Family Hubs, supporting children aged 0–19 (or up to 25 for young people with SEND).
• Support families to receive timely and appropriate information tailored to their needs.
• Collaborate with Family Hub teams to provide high‑quality, integrated support services.
• Contribute to the transformation of services following a recent redesign aimed at improving outcomes for families.
• Gain hands‑on experience in family support services while completing a Level 3 Business Administration Apprenticeship.
• Develop skills in communication, organisation and customer service within a public service setting.
• Receive mentoring and on‑the‑job training from experienced professionals in family and community services.

This is just a snapshot of some of the exciting things you’ll be doing in the role. To find out more about the other key responsibilities of the role please view the attached job description.

About you:

• Passionate about supporting children, young people and families.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a multi‑disciplinary team.
• Organised and able to manage multiple priorities effectively.

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

What we offer in return:

• Enhanced annual leave – Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service.
• Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro‑rata for part‑time staff).
• Flexible working pattern – Enjoy a 37‑hour standard full‑time work week with the added perks of flexi‑time and hybrid/remote working arrangements where possible. Your work‑life balance just got a whole lot better!
• Salary sacrifice green car scheme – Drive green and save green! Lease a brand‑new electric or hybrid car through our salary sacrifice scheme. There’re no credit checks, no deposits, just significant savings and exclusive offers on a three‑year lease.
• White goods salary sacrifice scheme – Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big‑ticket purchases like appliances, computers, and tech gadgets directly from your salary.
• Enhanced public pension – Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay.
• Cycle to work scheme – Save up to 25‑39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme – Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life.
• Discounted gym membership – Stay active and healthy with corporate membership prices for Everybody Leisure, including: Gym, Swim and Group Fitness at all 16 facilities; Off‑Peak Racket Sports; Athletics Tracks.

As an equal opportunities’ employer, we warmly welcome applicants from all backgrounds. We believe that a diverse workforce helps us better reflect and serve our local communities, and together, we can build something truly special.

To join our team, simply click ‘Apply for this job’ at the bottom of the page. If you’d prefer an informal chat first or have any questions about the role, feel free to reach out to Amelia Shemilt at: [e-mail], she’ll be happy to hear from you!

If you would like to get in touch with us regarding this role then please remember to include the job reference number.

If you haven’t heard from us within four weeks of the closing date, it likely means we weren’t able to move forward with your application at this time but please don’t let this discourage you as your interest means a lot to us, and we’d truly love to hear from you again in the future!

Interviews will be held week of 15th December 2025.