Facility Manager

Serco Limited; Oxford; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Free gym membership

DBS checks & safeguarding training

Free swimming lessons

21 days holiday

Pension contribution

Training opportunities

Wellbeing app

Retail discounts

Job summary

Oxford Leisure is part of Serco's leisure portfolio. The Facility Manager will lead daily operations at a busy leisure facility, ensuring safety, high performance and excellent customer experiences.

You will work with the General Manager to drive growth and people development, supporting a culture of service excellence and safe operations. Role involves managing Duty Managers, data-driven decisions, and hands-on leadership to maintain welcoming spaces for the community.

Qualifications

• Experience in facilities management or leisure operations.
• Proven ability to lead, motivate and develop teams.
• Strong communication with colleagues, customers and stakeholders.
• Confident using operational data to make decisions.
• Full UK Driving Licence
• Confident swimmer
• NPLQ is desirable or training will be provided

Responsibilities

• Lead the safe, effective and efficient operation of the facility, ensuring high standards of health, safety and environmental compliance.
• Support the General Manager in delivering operational plans and sustainable growth.
• Manage, coach and develop Duty Managers and departmental leaders.
• Drive excellent customer service, building trust with customers and the community.
• Use performance data to identify opportunities for continuous improvement and innovation.
• Take responsibility for facility readiness and emergency response support.

Skills

Facilities management

Team leadership

Communication

Data-driven decisions

Driver's license

Swimming

NPLQ desirable

Job description

Facility Manager

Location: Barton Leisure Centre, Oxford, OX3 8GA

Salary: £32,000 plus excellent benefits

Schedule: Permanent, Full-time, 40 hours per week, Monday to Friday, 6am to 2.30pm or 1pm-9.30pm, Weekends (1 in 3) 7.30am to 4.30pm

Make a positive difference every day

At Serco, we’re pleased to be recruiting on behalf of Oxford Leisure

Oxford Leisure encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Facility Manager to join their team and help make a positive difference every day.

As Facility Manager, you'll lead the day-to-day operation of a busy leisure facility, creating a positive impact on communities by ensuring services are safe, welcoming and high performing. Working closely with the General Manager, you'll help drive growth, innovation and excellent customer experiences, while supporting colleagues to develop and thrive. Your work will have purpose - helping to create healthier, happier futures for the people who use the facility every day.

What you'll do as a Facility Manager

• Lead the safe, effective and efficient operation of the facility, ensuring high standards of health, safety and environmental compliance.
• Support the General Manager in delivering operational plans, business objectives and sustainable growth.
• Manage, coach and develop Duty Managers and departmental leaders, creating headroom for people to grow and perform at their best.
• Drive excellent customer service, building trust with customers, stakeholders and the local community.
• Use performance data and key performance indicators to identify opportunities for continuous improvement and innovation.
• Take responsibility for facility readiness, keyholder duties and emergency response support when required.

Does this sound like you?

• Experience in facilities management, leisure operations or a similar operational leadership environment.
• A proven ability to lead, motivate and develop teams while creating a positive and engaged workplace culture.
• Strong communication and relationship-building skills with colleagues, customers and external stakeholders.
• Confident using operational and performance data to make decisions and create impactful solutions.
• Committed to delivering excellent customer experiences and making a positive impact on communities.
• Full UK Driving Licence
• Confident swimmer
• NPLQ (National Pool Lifeguard Qualification) is desirable or training will be provided

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and Disclosure and Barring Service (DBS) checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment

Learn more at www.moreleisure.org/employee-benefits

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Ready to make a difference? Apply today