Leisure Centre Duty Manager

AWD online; Eastleigh; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Enrolment in public sector pension

Cycle-to-Work scheme

IT Leasing scheme

Friendly and sociable colleagues

Staff membership rates

Good transport links

Free on-site car park

Job summary

AWD online is seeking a Leisure Centre Duty Manager to lead day-to-day leisure operations across two community facilities. You will oversee wet-side and dry-side services, deliver excellent customer service and support a positive experience for members.

The role requires strong leadership, communication and attention to detail, with shift work and a focus on maintaining high standards. Benefits include public sector pension, staff leisure membership rates and free on-site parking.

Qualifications

• Good understanding and knowledge of the leisure industry.
• Excellent communication and interpersonal skills.
• Natural leadership skills with a strong customer service focus.
• Flexibility, commitment, drive and determination.
• Strong attention to detail with the enthusiasm and stamina to deliver results.

Responsibilities

• Operational Leadership: Take the operational lead across the leisure and sports centre facilities and help ensure services run smoothly
• Customer Service: Deliver excellent service to members of the public and support a welcoming customer experience
• Team Leadership: Provide confident day-to-day leadership and support colleagues in delivering a high standard of service
• Facility Standards: Maintain a keen eye for detail across a varied mix of wet-side and dry-side leisure facilities
• Service Development: Support the continued development and growth of the leisure centre offer
• Communication: Communicate effectively with colleagues, customers and facility users

Skills

Leisure industry knowledge

Communication

Leadership

Customer service

Attention to detail

Job description

Leisure Centre Duty Manager

A great opportunity to lead day-to-day leisure operations across two community sports facilities, combining customer service, team leadership and a passion for delivering welcoming, well-run facilities.

If you’ve also worked in the following roles, we’d also like to hear from you: Duty Manager, Sports Centre Duty Manager, Leisure Centre Manager, Sports Centre Manager, Recreation Manager, Fitness Centre Manager, Leisure Operations Manager, Shift Manager

Successful candidates can expect a strong benefits package including public sector pension scheme enrolment, staff leisure membership rates and free on-site parking.

SALARY: £29,659 per annum actual (£26,017 plus 14% shift allowance) + Benefits

LOCATION: Hedge End, Southampton, Hampshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Shift working

JOB OVERVIEW

This is an exciting opportunity for a Leisure Centre Duty Manager to take an operational lead across busy wet-side and dry-side community facilities.

The Leisure Centre Duty Manager will help ensure services run smoothly while providing excellent customer service, supporting colleagues and creating a positive experience for members of the public.

With a refurbished fitness suite, swimming pools, sports halls, studios, pitches and courts, the Leisure Centre Duty Manager will bring strong communication, attention to detail, flexibility and a drive for results.

DUTIES

• Operational Leadership: Take the operational lead across the leisure and sports centre facilities and help ensure services run smoothly
• Customer Service: Deliver excellent service to members of the public and support a welcoming customer experience
• Team Leadership: Provide confident day-to-day leadership and support colleagues in delivering a high standard of service
• Facility Standards: Maintain a keen eye for detail across a varied mix of wet-side and dry-side leisure facilities
• Service Development: Support the continued development and growth of the leisure centre offer
• Communication: Communicate effectively with colleagues, customers and facility users

CANDIDATE REQUIREMENTS

ESSENTIAL

• Good understanding and knowledge of the leisure industry
• Excellent communication and interpersonal skills
• Natural leadership skills with a strong customer service focus
• Flexibility, commitment, drive and determination
• Strong attention to detail with the enthusiasm and stamina to deliver results

DESIRABLE

• NPLQ
• Fitness Instructor Level 2 (or equivalent)
• Pool Plant Operation qualification (or equivalent)
• Swim Teaching Level 1 or Level 2 (or equivalent)
• Recognised management qualification or NVQ Level 3 (or equivalent)

BENEFITS

• Enrolment in one of the UK’s largest public sector pension schemes
• Tax-efficient Cycle-to-Work scheme through salary sacrifice
• Tax-efficient IT Leasing scheme through salary sacrifice
• Friendly and sociable colleagues
• Staff membership rates to the modern on-site leisure centre
• Good transport links
• Free on-site car park

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All recruitment and selection practices reflect this commitment. Successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.