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Serco Limited; Chichester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free gym membership (immediate family)

DBS checks provided

Free swimming lessons for child

Annual leave 21 days + bank holidays

Pension contributions 6%

Training and development opportunities

Employee assistance programme

Job summary

Leisure Solutions Community Trust is recruiting via Serco for a Duty Manager at Westgate Leisure Centre, Chichester. The role leads day-to-day operations, ensuring a safe, welcoming environment and high service standards while supporting colleagues.

You'll oversee rotas, opening/closing, and programmes, drive customer service and sales, and assist with lifeguarding duties. A NPLQ and proven experience in leisure management are essential, plus DBS clearance.

Qualifications

• Experience as a lifeguard or managing teams in a leisure setting.
• Strong health and safety knowledge with ability to lead during emergencies.
• Commercial awareness and customer engagement or service improvement experience.
• Able to organise, prioritise and manage multiple duties effectively.

Responsibilities

• Lead on health, safety and quality; ensure compliant systems and manage incidents.
• Support sales activity, member retention and customer service standards.
• Oversee daily operations, opening/closing, rotas and programme delivery.
• Monitor facilities and uphold cleanliness, safety and presentation.
• Coach and develop colleagues and lead by example.
• Respond to feedback and community needs; act as a visible leader.
• Provide lifeguarding support as required.

Skills

Lifeguard experience

Team management experience

Health and safety leadership

Customer service / sales support

Communication skills

Proactive hands-on approach

Job description

Location: Westgate Leisure Centre, Chichester, PO19 1RJSalary: £28,908.08 pro rata (based on 30 hours per week) plus excellent benefitsSchedule: Permanent, 30 hours per week, 3-week rota with various shift times across 7 days, typical weekday shift times: 6am to 2pm or 2pm to 10.30pm, typical weekend shift times: 6am to 12.30pm, 7.30am to 8pm or 1pm to 8pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust.

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.

What you’ll do as a Duty Manager

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
• Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
• Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.
• Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.
• Support with Lifeguarding duties as required.

Does this sound like you?

• Proven experience as a Lifeguard or managing teams within a leisure environment.
• Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
• Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives.
• Ability to organise, prioritise and manage multiple operational demands effectively.
• Excellent communication and interpersonal skills with the ability to build trust and motivate others.
• A proactive, hands‑on approach, taking pride in maintaining high standards and delivering a great customer experience.
• A valid National Pool Lifeguard Qualification (NPLQ)

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Proud member of the Disability Confident employer scheme