Duty Manager
Serco Limited
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Benefits offered by this job
Job summary
Serco Limited, on behalf of Leisure Solutions Community Trust (LSCT), is recruiting a Duty Manager at Swan Pool & Leisure Centre in Buckingham. You will lead day-to-day operations, ensure safety, and deliver a high-quality customer experience across all ages.
The role requires a proven background in leisure, hospitality or retail management, Lifeguard supervision, and strong health and safety credentials. A competitive salary with excellent benefits is offered.
Qualifications
- Experience in leisure, hospitality or retail management.
Responsibilities
- Lead health, safety and quality, ensuring compliance with legislation and incident control.
Skills
Education
Job description
Location: Swan Pool & Leisure Centre, Buckingham, MK18 1AE
Salary: £27,742.56 plus excellent benefits
Schedule: Permanent, 40 hours per week, 3-week rota with various shift times working 5 over 7 days, Monday to Friday 5.30am to 2.30pm or 2pm to 10.30pm, Saturday 6.30am to 6.30pm, Sunday 7.30am to 6.30pm
Make a positive difference every day
At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).
Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.
- Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
- Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.
- Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
- Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.
- Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
- Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.
- Support with Lifeguarding duties as required.
- Proven experience in leisure, hospitality or retail management
- Lifeguard background with supervisor experience
- Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
- Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives.
- Ability to organise, prioritise and manage multiple operational demands effectively.
- Excellent communication and interpersonal skills with the ability to build trust and motivate others.
- A proactive, hands‑on approach, taking pride in maintaining high standards and delivering a great customer experience.
- Confident and capable swimmer
- Valid National Pool Lifeguard Qualification (or training provided)
- Valid National Pool Plant Operators certificate (or training provided)
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days' holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn more at www.moreleisure.org/employee-benefits
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Ready to make a difference? Apply today.
Location: Swan Pool & Leisure Centre, Buckingham, MK18 1AE
Salary: £27,742.56 plus excellent benefits
Schedule: Permanent, 40 hours per week, 3-week rota with various shift times working 5 over 7 days, Monday to Friday 5.30am to 2.30pm or 2pm to 10.30pm, Saturday 6.30am to 6.30pm, Sunday 7.30am to 6.30pm
Make a positive difference every day
At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).
Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.
- Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
- Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.
- Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
- Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.
- Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
- Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.
- Support with Lifeguarding duties as required.
- Proven experience in leisure, hospitality or retail management
- Lifeguard background with supervisor experience
- Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
- Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives.
- Ability to organise, prioritise and manage multiple operational demands effectively.
- Excellent communication and interpersonal skills with the ability to build trust and motivate others.
- A proactive, hands‑on approach, taking pride in maintaining high standards and delivering a great customer experience.
- Confident and capable swimmer
- Valid National Pool Lifeguard Qualification (or training provided)
- Valid National Pool Plant Operators certificate (or training provided)
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days' holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn more at www.moreleisure.org/employee-benefits
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Ready to make a difference? Apply today.
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