Duty Manager

Serco Limited; Loughborough; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Free gym membership for you and family

Free safeguarding training and DBS

Free swimming lessons

21 days' holiday + bank holidays

Pension contributions

Training and development opportunities

Employee Assistance Programme

Retail discounts

Job summary

Serco Limited, on behalf of Leisure Solutions Community Trust, is seeking a Duty Manager at Loughborough Leisure Centre. The role involves supporting daily operations, safeguarding, and delivering high-quality customer care in a busy leisure environment.

The position is permanent, part-time (16 hours per week) with an on-site duty, rota-based evenings and weekends, and an hourly rate of £13.32–£13.72 plus benefits. DBS checks are required, with training and development opportunities available.

Qualifications

• Supervisory or management experience in a leisure, hospitality or customer-facing environment
• NPLQ holder is required
• Commitment to health and safety and high-quality service
• Willingness to work evenings/weekends on a rota
• Enhanced DBS check required and safeguarding awareness

Responsibilities

• Support the Centre Manager and leadership team with day-to-day operations
• Take responsibility for shift management, ensuring a safe and welcoming environment
• Lead lifeguarding, housekeeping and facility presentation standards
• Manage incidents, accidents and emergencies and carry out investigations
• Support colleague training, induction and development
• Drive improvement through stock management, rota planning and operational excellence

Skills

Supervision/Management

Leadership

Health and Safety

Decision making

Emergency response

Customer service

Tools

NPLQ

PPO

First Aid at Work

Job description

Duty Manager

Location: Loughborough Leisure Centre, LE11 3HE
Hourly Rate: £13.32 to £13.72 plus excellent benefits
Schedule: Permanent, Part-time, 16 hours per week, with flexibility to work evenings and weekends on a rota basis

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As Duty Manager, you'll play a vital role in creating a safe, welcoming and high-performing environment for customers, colleagues and community groups. From overseeing daily operations and maintaining high standards of health and safety to supporting colleagues' development and driving continuous improvement, your work will have a direct impact on the experience of everyone who visits the centre. This is an opportunity to take pride in meaningful work that supports healthier communities and helps impact a better future.

What you'll do as a Duty Manager

• Support the Centre Manager and wider leadership team with the day-to-day operation of the leisure centre
• Take responsibility for shift management, ensuring a safe, efficient and welcoming environment for customers and colleagues
• Lead and support lifeguarding, housekeeping and facility presentation standards throughout the centre
• Manage incidents, accidents and emergencies, carrying out investigations and follow-up actions where required
• Support colleague training, induction and development to ensure high standards of service and compliance
• Help drive growth, innovation and continuous improvement through stock management, rota planning and operational excellence

Does this sound like you?

• Have experience in a supervisory or management role within a leisure, hospitality or customer-facing environment
• Demonstrate strong leadership skills with the ability to motivate, support and develop colleagues
• Have a commitment to health and safety, customer care and delivering high-quality services
• Be confident making decisions, managing priorities and responding effectively in emergency situations
• Hold a valid National Pool Lifeguard Qualification (NPLQ)
• Pool Plant Operator Qualification (PPO) and First Aid at Work qualification are desirable

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.