Leisure Facility Manager - Leisure Solutions Community Trust, Oxford

Serco Group Plc; Oxford; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Free gym membership for you and your 1

DBS checks

Free swimming lessons

Holiday entitlements

Pension contribution

Training and development

Employee support program

Retail discounts

Employee benefits information

Job summary

Leisure Solutions Community Trust is seeking a proactive Leisure Facility Manager to lead the day-to-day operation of a busy leisure facility, ensuring safety, high standards and excellent customer experience.

Working with the General Manager, you will coach Duty Managers, drive continuous improvement using performance data, and build strong relationships with customers and stakeholders while supporting staff development.

Qualifications

• Experience in facilities management or leisure operations.
• Strong leadership and people-management skills.
• Proven ability to drive customer-focused service.

Responsibilities

• Lead safe, efficient operation of the facility with health and safety compliance.
• Support General Manager in delivering plans and growth.
• Coach and develop Duty Managers and leaders.
• Drive excellent customer service and build community trust.
• Utilise performance data to identify improvements.

Skills

Leadership

Customer service

Communication

Team development

Job description

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Facility Manager to join their team and help make a positive difference every day. As Leisure Facility Manager, you'll lead the day-to-day operation of a busy leisure facility, creating a positive impact on communities by ensuring services are safe, welcoming and high performing. Working closely with the General Manager, you'll help drive growth, innovation and excellent customer experiences, while supporting colleagues to develop and thrive. Your work will have purpose - helping to create healthier, happier futures for the people who use the facility every day. What you'll do as a Leisure Facility Manager

• Lead the safe, effective and efficient operation of the facility, ensuring high standards of health, safety and environmental compliance.
• Support the General Manager in delivering operational plans, business objectives and sustainable growth.
• Manage, coach and develop Duty Managers and departmental leaders, creating headroom for people to grow and perform at their best.
• Drive excellent customer service, building trust with customers, stakeholders and the local community.
• Use performance data and key performance indicators to identify opportunities for continuous improvement and innovation.
• Take responsibility for facility readiness, keyholder duties and emergency response support when required.
• Experience in facilities management, leisure operations or a similar operational leadership environment.
• A proven ability to lead, motivate and develop teams while creating a positive and engaged workplace culture.
• Strong communication and relationship-building skills with colleagues, customers and external stakeholders.
• Confident using operational and performance data to make decisions and create impactful solutions.
• Committed to delivering excellent customer experiences and making a positive impact on communities.
• Full UK Driving Licence
• Confident swimmer
• NPLQ (National Pool Lifeguard Qualification) is desirable or training will be provided
• Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our inclusive recruitment commitment:

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Free gym membership for you and your immediate family
• Free safeguarding training and Disclosure and Barring Service (DBS) checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits