Field Service Coordinator – PPM & Reactive Work

Interaction Recruitment; Long Lee; On-site; GBP 28,000 - 32,000; Full time

Job summary

Interaction Recruitment in Keighley is seeking a Service Coordinator to coordinate field engineers and manage both planned and reactive work within a busy, fast-paced 24/7 service environment. You will organise engineer schedules and ensure timely delivery of maintenance, repairs and installations.

The role requires strong organisational and scheduling skills, excellent customer service, and a commercially aware approach to budgeting and profitability.

Qualifications

• Proven experience coordinating field engineers.
• Experience managing both planned and reactive work.
• Strong organisational and scheduling skills.
• Excellent customer service and communication skills.
• A commercially aware approach, with understanding of budgets and profitability.
• The ability to remain calm and organised when priorities change.
• Experience within a service, engineering, maintenance or facilities environment.

Responsibilities

• Coordinate and schedule planned maintenance, reactive repairs and installations.
• Manage engineer diaries, workloads and availability.
• Act as the first point of contact for clients, providing a professional and proactive service.
• Respond quickly to urgent and reactive requirements.
• Continuously reschedule resources as priorities change.
• Coordinate site surveys, quotations and installations.
• Liaise with purchasing, sales, suppliers and subcontractors.
• Manage jobs from initial enquiry through to completion.
• Ensure deadlines, customer expectations and commercial requirements are met.
• Support the smooth and efficient delivery of projects.

Skills

Field engineer coordination

Scheduling

Customer service

Communication

Commercial awareness

Prioritisation

Calm under pressure

Job description

Interaction Recruitment in Keighley is seeking a Service Coordinator to coordinate field engineers and manage both planned and reactive work within a busy, fast-paced 24/7 service environment. You will organise engineer schedules and ensure timely delivery of maintenance, repairs and installations.

The role requires strong organisational and scheduling skills, excellent customer service, and a commercially aware approach to budgeting and profitability.