Service & Maintenance Coordinator

Recruitment Services UK; North East; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Holidays 25 days + bank holidays + ...

Company pension scheme

Opportunities to progress your career

Training and development

Collaborative team atmosphere

Company discretionary bonus scheme

Private health insurance

Job summary

EPPH Limited in Durham is seeking a Service and Maintenance Coordinator to manage preventative and reactive works, assigning them to engineers and ensuring delivery on time and in line with safety, cost, schedule, and scope requirements. A customer-focused mindset is essential for this role.

You will handle service queries, prepare quotations, raise invoices, and maintain documentation and records while coordinating with engineers and clients to meet targets and deliver value.

Qualifications

• Previous administration experience (preferred).
• Strong organisational and time management skills.
• Excellent communication and interpersonal skill.
• Ability to work independently and as part of a team.
• Experience in customer service and handling a fast-paced workload.

Responsibilities

• Handling service maintenance queries and coordinating job assignments.
• Communicating with clients and providing clear, professional responses.
• Raising invoices for scheduled maintenance and remedial works.
• Preparing and sending documentation to clients and engineers.
• Creating quotations and ensuring timely delivery of projects to customers.
• Reporting on customer accounts and maintaining accurate records.
• Preparing RAMS & Permits where required.
• Liaising with internal teams and site engineers to ensure targets are met.

Skills

Organisational skills

Time management

Communication skills

Interpersonal skills

Teamwork

Customer service

Attention to detail

Engineering liaison

Job description

Job Title: Service & Maintenance Coordinator

Location: Durham

Desired Start Date: ASAP

Deadline for application: 04/11/2026

Hours: 42.5 Hours per week (07:30 – 16:30 & 08:00 – 17:00)

Salary: £29,000.00 - £31,000.00

Role Overview

EPPH Limited is currently delivering exciting projects across the facilities management, UK Nationwide. We are looking for a Service and Maintenance Coordinator to join its team in Durham! This role is ideal for a self-motivated, resourceful and a proactive starter to ensure any preventative and reactive works are assigned correctly to our engineers and delivered on time and in accordance with the EPPH and client’s safety, cost, schedule, and scope requirements. If you have a customer-focused mindset, we would like to hear from you!

Key Responsibilities

• Handling service maintenance queries and coordinating job assignments
• Communicating with clients and providing clear, professional responses
• Raising invoices for scheduled maintenance and remedial works
• Preparing and sending documentation to clients and engineers
• Creating quotations and ensuring timely delivery or arranged projects to customers
• Reporting on customer accounts and maintaining accurate records
• Preparing RAMS & Permits where required
• Liaising with internal teams and site engineers to ensure targets are met

Required Experience & Qualifications

• Previous administration experience (preferred)
• Strong organisational and time management skills
• Excellent communication and interpersonal skill
• Ability to work independently and as part of a team
• Experience in customer service and handling a fast-paced workload High attention to detail and accuracy
• Ability to collaborate with engineers, subcontractors, and suppliers
• Resilient and adaptable – able to manage competing priorities under pressure
• Commercially astute with a focus on delivering business value

Company Package

• Holidays 25 days + bank holidays + long service leave
• Company pension scheme – invest in your future
• Opportunities to progress your career
• Training and development to enhance your skills
• Collaborative team atmosphere
• Company discretionary bonus scheme
• Private health insurance, including 24/7 online GP service
• Company Social Events

Join our Team and discover exciting career opportunities!

Our Differences make our Performance

At EPPH, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, and stakeholders.

As a growing Company, we’re excited by the possibilities ahead, are you up for the challenge? For more information about us, visit our website