Facilities Scheduler - CAFM & Field Service Specialist

Jones Lang LaSalle, Inc.; Warrington; On-site; GBP 28,000 - 42,000; Full time

Job summary

Jones Lang LaSalle, Inc. in Cheshire, GBR, is seeking a Facilities Coordinator to manage work orders across a large, varied portfolio, handling planned and reactive services and keeping CAFM records up to date.

The role emphasizes accuracy, compliance, and strong vendor coordination in a fast-paced environment. You will monitor SLAs, coordinate with external suppliers, and support continuous process improvements while contributing to operational excellence on-site.

Qualifications

• 2+ years’ experience in work order management, scheduling, or mobile resource planning; experience within Facilities Management is advantageous.
• Experience coordinating service delivery within a mobile field-force or subcontractor environment.
• Proven ability to work in a customer-focused environment with demanding SLAs and performance metrics.
• Strong written and verbal communication skills, with the ability to build positive relationships at all levels.
• Calm, organised, and resilient under pressure in a fast-moving environment.
• Proactive mindset with a strong attention to detail and a commitment to delivering high-quality service.

Responsibilities

• Manage work orders end-to-end, coordinating both planned and reactive services across a large and varied portfolio.
• Maintain accurate and up-to-date records within the CAFM system to ensure operational efficiency and compliance.
• Monitor, action, and escalate work orders to consistently meet strict SLA and performance targets.
• Build strong working relationships with external suppliers and support the procurement of services.
• Develop a strong understanding of CAFM systems and contribute to continuous process improvements.
• Proactively identify opportunities for personal and professional development, expanding skills and knowledge.
• Stay informed on contract updates and business changes, sharing key information with colleagues and stakeholders.
• Support projects and business initiatives, demonstrating flexibility and adaptability in response to evolving business needs.

Skills

Work order management

Scheduling

Customer service

Communication

Problem solving

Tools

CAFM system

Job description

Jones Lang LaSalle, Inc. in Cheshire, GBR, is seeking a Facilities Coordinator to manage work orders across a large, varied portfolio, handling planned and reactive services and keeping CAFM records up to date.

The role emphasizes accuracy, compliance, and strong vendor coordination in a fast-paced environment. You will monitor SLAs, coordinate with external suppliers, and support continuous process improvements while contributing to operational excellence on-site.