CEC Scheduler

JLL; England; On-site; GBP 32,000 - 45,000; Full time

Job summary

JLL is seeking a facilities professional to manage work orders for a diverse portfolio on-site in Cheshire. The role focuses on scheduling, coordinating services, and keeping CAFM records up to date to ensure efficiency and compliance.

You will monitor performance against SLAs, work with external suppliers, and support procurement while developing new skills and knowledge in a dynamic environment.

Qualifications

• Experience in work order management, scheduling or field-service coordination.
• Strong customer service orientation in a fast-paced environment.
• Experience with CAFM or equivalent facilities management systems is a plus.

Responsibilities

• Manage end-to-end work orders across a large, varied portfolio.
• Maintain accurate CAFM records to support operations and compliance.
• Monitor SLAs, escalate issues, and drive timely resolution.
• Liaise with external suppliers and support procurement of services.
• Contribute to process improvements and system knowledge of CAFM.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join a fast-paced, collaborative team managing a diverse portfolio of approximately 350 sites, where every day brings new challenges and opportunities. This role is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and takes pride in delivering exceptional service and operational excellence.

Main Duties & Responsibilities

• Manage work orders end-to-end, coordinating both planned and reactive services across a large and varied portfolio.
• Maintain accurate and up-to-date records within the CAFM system to ensure operational efficiency and compliance.
• Monitor, action, and escalate work orders to consistently meet strict SLA and performance targets.
• Build strong working relationships with external suppliers and support the procurement of services.
• Develop a strong understanding of CAFM systems and contribute to continuous process improvements.
• Proactively identify opportunities for personal and professional development, expanding skills and knowledge.
• Stay informed on contract updates and business changes, sharing key information with colleagues and stakeholders.
• Support projects and business initiatives, demonstrating flexibility and adaptability in response to evolving business needs.

Qualifications & Experience

• 2+ years' experience in work order management, scheduling, or mobile resource planning; experience within Facilities Management is advantageous.
• Experience coordinating service delivery within a mobile field-force or subcontractor environment.
• Proven ability to work in a customer-focused environment with demanding SLAs and performance metrics.
• Strong written and verbal communication skills, with the ability to build positive relationships at all levels.
• Calm, organised, and resilient under pressure in a fast-moving environment.
• Proactive mindset with a strong attention to detail and a commitment to delivering high-quality service.

Location: On-site - Cheshire, GBR

Job Tags: Hiring

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.