Facilities Porter

Dwr Cymru Cyf; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading water services company in Cardiff seeks a Porter to join its Facilities Team. This role involves delivering mail, assisting with meeting setups, and performing light maintenance tasks. The ideal candidate will have excellent organizational skills, a positive attitude, and experience in customer-facing roles. Benefits include a competitive salary, generous leave, and opportunities for progression. Join us in creating a safe and efficient workspace, making a difference every day.

Benefits

Competitive salary

33 days annual leave

Enhanced employer pension contributions

Gym and fitness discounts

Cycle-to-work scheme

Health Cashback scheme

Qualifications

• Experience in front-of-house roles dealing with the public.
• Some knowledge of Health and Safety Legislation.
• Experience in general repairs and building fabric.

Responsibilities

• Deliver mail and parcels with care and accuracy.
• Assist in setting up meeting rooms.
• Perform health and safety checks to maintain a safe environment.
• Support office moves and furniture arrangements.
• Carry out light maintenance tasks.

Skills

Positive attitude

Organizational skills

Attention to detail

Manual handling

Basic computer skills (Excel, Word, Outlook, PowerPoint)

Education

Full UK driving licence

Health and Safety knowledge

Job description

Job Overview

Please apply ASAP – we will review applications on a weekly basis until the role is filled with a suitable match.

Join Our Facilities Team as a Porter – Be Part of Something Bigger! At Welsh Water, we believe every role plays a vital part in creating a safe, welcoming, and efficient workplace. We’re looking for a Porter who enjoys variety, teamwork, and making a real difference every day.

What you’ll be responsible for

• Delivering mail and parcels with care and accuracy.
• Helping set up meeting rooms so teams can collaborate effectively.
• Supporting office moves and furniture arrangements – making spaces work for people.
• Carrying out health and safety checks to keep everyone safe.
• Assisting with fire evacuations and seasonal plans like Winter Management.
• Performing light maintenance tasks and repairs – no two days are the same.

Why you’ll love this role

• Team spirit: you’ll be part of a supportive, friendly team that values collaboration.
• Variety: from helping with events to ensuring our spaces look great, every day brings something new.
• Impact: your work helps colleagues feel safe, comfortable, and ready to do their best.
• Training and development: we’ll provide guidance and opportunities to learn new skills.

Key internal stakeholders

• Key internal staff and managers to ensure the provision of reception and front‑of‑house duties.
• Other members of the Facilities and Commercial Team.
• Personal Assistants and Admin Assistants of Executives and Senior Managers.

External stakeholders

• All members of the public and Dwr Cymru customers.
• Visitors to Welsh Water assets, external bodies and organisations contacting DCWW.
• External service providers including Facilities Service Providers, Catering services provider (Eurest), Grounds maintenance, Security and Office Fit‑out Contractors.
• Emergency Services – Fire, Police, etc.

Required attributes

• A positive attitude and willingness to help.
• Good organisational skills and attention to detail.
• Ability to work safely and follow health and safety procedures.
• Comfortable with some manual handling (training provided).
• Certification in basic computer skills, with good knowledge of and experience of Excel, Word, Outlook and PowerPoint.

Knowledge, Skills and Experience

• Full UK driving licence – essential.
• Experience in dealing with members of the public, working in front‑of‑house on reception or customer‑facing role – essential.
• Some knowledge or experience of Health and Safety Legislation – essential.
• Experience of undertaking similar roles or responsibilities – essential.
• Experience in making and receiving phone calls and enquiries, dealing with customers and members of the public over the phone – essential.
• Experience in general repairs and building fabric – previous building trade background or general handyman experience is desirable but not essential.

Key Behaviours

• Enthusiastic about putting our customers first every day.
• Achievement Motivation – the drive and energy to produce excellent results, high level of service and to continually find ways of improving relationships, outputs and processes.
• Communication skills – communicate with confidence with customers and members of the public.
• Drive and ability to exchange appropriate information with relevant people at the right time, while respecting confidentiality.

Welsh Water & Our Commitment to Equality

Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe, reliable water and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas. We are committed to delivering high‑quality essential services that protect the health of our customers, colleagues and the environment. We value diversity, inclusion and equal opportunity, and encourage applications from under‑represented groups, including BAME, women, LGBT+, non‑binary individuals and people with disabilities.

Benefits and Rewards

• Competitive salary.
• 33 days annual leave (pro‑rata, including public holidays).
• Option to buy additional annual leave up to 5 days per year.
• Enhanced employer pension contributions – up to 11% employer contributions.
• Free mortgage brokering services.
• Enhanced family‑friendly policies.
• Progression opportunities, including funded training, coaching and mentoring programmes.
• Gym and fitness discounts as well as high‑street shopping.
• Cycle‑to‑work scheme.
• Discount off all Welsh Water visitor attraction centres and gift shops.
• Car leasing scheme and free on‑site parking at all sites.
• Health Cashback scheme and access to an online GP service.
• An employee assistance programme for employees and their immediate family.
• Many more benefits available.

All claims are subject to the company’s security objectives and prevailing legislation. Welsh Water is a limited company registered in Wales (No. 2366777) with registered office at Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT.