Facilities & Operations Lead

Jones Lang LaSalle Incorporated; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an experienced FM/PM leader to deliver defined scope in facilities management. You will forecast, support budgets, and oversee soft services including meeting services, cleaning, mailroom and day-to-day operations.

You will manage a high-performing team, maintain strong client relationships, and ensure contracts are delivered at target costs while driving continuous improvements and exceptional human experience on site.

Qualifications

• Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment.
• Proven track record of Human Experience improvement and engagement.
• Preferred Bachelor's degree in FM or equivalent.

Responsibilities

• Provide leadership for operational team
• Mentor & enable training & development of team members
• Foster a team working environment
• Strive to "delight" the Client in all aspects of service delivery
• Interact with HR representatives and on-site client personnel regarding service delivery and planning
• Ensure that all contracts at the site are delivering the required service at the correct cost
• Deliver services as defined in the Master Agreement
• Report critical & key performance measurements & achieve targets
• Support health and safety compliance and safe working environment
• Manage finances: reporting and budgeting
• Drive continuous improvement and hospitality initiatives toward client satisfaction

Skills

Leadership

Communication

Customer focus

Negotiation

Problem solving

Team player

Learning mindset

Stress resilience

Education

Bachelor's degree in FM

Tools

MS Office

Job description

Jones Lang LaSalle Incorporated is seeking an experienced FM/PM leader to deliver defined scope in facilities management. You will forecast, support budgets, and oversee soft services including meeting services, cleaning, mailroom and day-to-day operations.

You will manage a high-performing team, maintain strong client relationships, and ensure contracts are delivered at target costs while driving continuous improvements and exceptional human experience on site.