Assistant Facilities Manager

NAB-Jones Lang LaSalle Services; Weybridge; On-site; GBP 60,000 - 90,000; Full time

Job summary

JLL is seeking a Line Manager Senior Workplace Experience Leader for Brooklands and UK South. You will lead the delivery of FM and PM services, forecast and manage budgets, and oversee soft services such as meeting services, cleaning and mailroom operations.

The role demands a focus on client satisfaction, service excellence and continuous improvement across multiple site teams. You will manage the on-site team, drive contractual performance, ensure health and safety compliance, and collaborate

Responsibilities

• People Management – lead and develop a high quality team
• Client Management – ensure client expectations are met on site
• Contracts Management – ensure contracts are delivered to specification
• Site Operations Management – deliver services per Master Agreement and seek improvements to reduce cost
• Health and Safety Management – ensure safe working environment and compliance
• Finance Management – provide reporting and manage financial targets
• Human Experience/ Hospitality Management – deliver memorable client experiences and uphold JLL values

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB DESCRIPTION Line Manager Senior Workplace Experience Leader, Brooklands and UK South

Job Summary/Goals

Responsible for leading the delivery of a defined scope in the area of FM and PM, forecasting and budget management support, Soft Services such as Meeting Service, Cleaning, Mailroom and other day to date operational tasks etc. Assures that services offered fitting client needs and meeting the contractual agreement. Offering high-class client service on a daily basis in all areas of responsibility. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved. In this capacity there are 6 major activities for which you are accountable:

• People Management – develop and sustain a high quality well motivated team
• Client Management – ensure that on site Clients expectations are met
• Contracts Management – ensure that all contracts are professionally delivered
• Site Operations Management – deliver services as defined in the relevant schedules of the Master Agreement Report critical & key performance measurements & achieve targets Seek for innovation and create a hospitable approach towards the client in your area of responsibility Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost
• Health and Safety Management – ensuring the provision of a safe working environment
• Finance Management – ensure that the site’s financial operations are meeting targets and control requirements
• Human Experience/ Hospitality management – implementing Industry Best Practice operations and own initiatives.

Essential Duties and Responsibilities

• People Management Provide leadership for operational team Mentor & enable training & development of team members Foster a team working environment
• Client Management Strive to “delight” the Client in all aspects of service delivery Interact on a regular basis with the appropriate P&G contacts such as HR representatives and on site client personnel to discuss on‑going service delivery and planning
• Contracts Management Ensure that all contracts at the site are delivering the required service at the correct cost Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies Act as single point of contact for the contract partners and assure regular follow up of day‑to‑day business
• Site Operations Management Deliver services as defined in the relevant schedules of the Master Agreement Report critical & key performance measurements & achieve targets Seek for innovation and create a hospitable approach towards the client in your area of responsibility Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost
• Health and Safety Management Support the achievement of all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff in your area of responsibility is working in compliance with H&S regulations
• Finance Management Ensure that the financial targets are met in the area of responsibility. Provide standard monthly/quarterly/annual reporting and management reports as required
• Human Experience/ Hospitality Management You enjoy and excel working on a fast‑paced environment. You are detailed oriented to deliver results timely and with the highest quality. You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s OneTeam while upholding safety standards. You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box. You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability. You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer. At JLL you are expected to think “WE”. Everyone in the organization is part of the team! You are a proactive, empathetic leader who brings a positive attitude to the workplace each day. You are a change agent who lives JLL’s core values, including: ethics, teamwork and excellence. Working with and for people is your passion!

Additional Duties and Responsibilities