Facilities Leader — Client Experience & Operations

Jones Lang LaSalle Incorporated; East Clandon; On-site; GBP 60,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated in the United Kingdom seeks a senior Facilities Management/Property Management leader to deliver defined scope, lead a team, and ensure client satisfaction on-site.

You will forecast budgets, manage soft services (Meeting Service, Cleaning, Mailroom) and oversee day-to-day operations while maintaining high human experience standards for the client and OnTeam. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum 5 years in a (Facilities related) Management position in a high demanding and international customer environment.
• Proven track record of Human Experience improvement and engagement.
• Bachelor's degree in FM or equivalent.

Responsibilities

• Lead operational team and provide leadership.
• Mentor & enable training & development of team members.
• Foster a team working environment.
• Strive to "delight" the Client in all aspects of service delivery.
• Interact with HR representatives and on site client personnel to discuss service delivery and planning.
• Ensure that all contracts at the site are delivering the required service at the correct cost.
• Work with Regional and Global Purchasing to implement sourcing strategies.
• Act as single point of contact for contract partners and ensure daily follow-up.
• Deliver services as defined in the Master Agreement schedules.
• Report critical & key performance measurements and achieve targets.
• Seek innovation and a hospitable approach towards the client in your area of responsibility.
• Work with Client and Manager to develop and implement improved/new processes that improve service or reduce cost.
• Support the achievement of H&S regulations and ensure compliance.
• Ensure that financial targets are met and provide monthly/quarterly/annual reporting.
• Be a proactive, empathetic leader focused on continuous improvement and delighting the customer.
• Think WE; collaborate with the team and stakeholders to deliver value.

Skills

People management

Client management

Contracts management

Site operations

Health and safety

Finance management

Human experience hospitality

Communication

MS Office

Problem solving

Team player

Change agent

Education

Bachelor's degree in FM or equivalent

Tools

MS Office

Job description

Jones Lang LaSalle Incorporated in the United Kingdom seeks a senior Facilities Management/Property Management leader to deliver defined scope, lead a team, and ensure client satisfaction on-site.

You will forecast budgets, manage soft services (Meeting Service, Cleaning, Mailroom) and oversee day-to-day operations while maintaining high human experience standards for the client and OnTeam. Strong communication and problem-solving skills are essential.