Senior Facilities Manager: Client Delight & Operations

Jones Lang LaSalle Incorporated; Knaphill; On-site; GBP 55,000 - 75,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a seasoned Facilities and Project Manager to lead on-site operations at a Surrey site. You will drive service delivery, manage teams, and ensure contracts meet client requirements while controlling costs and ensuring safety compliance.

You will oversee a large, diverse team, liaise with clients and regional partners, and implement improvements to enhance the human experience and operational excellence.

Qualifications

• Minimum 5 years in a facilities management role in a demanding, international environment.
• Bachelor's degree in FM or equivalent preferred.
• Proven ability to improve Human Experience and client engagement.
• Strong leadership and cross-functional collaboration skills.

Responsibilities

• Provide leadership for the operational team.
• Mentor and enable training and development of staff.
• Foster a high-performing, collaborative work environment.
• Ensure on-site client expectations are met and contracts are delivered.
• Manage site operations, health & safety, and cost control.
• Report on KPIs, budgets, and financial targets.
• Drive continuous improvement and innovative service delivery.

Skills

Leadership

People management

Client management

Contracts management

Site operations

Health & safety

Finance management

Human experience

Communication

Team player

Problem solving

MS Office

Education

Bachelor's degree in FM or equivalent

Tools

MS Office

Job description

Jones Lang LaSalle Incorporated is seeking a seasoned Facilities and Project Manager to lead on-site operations at a Surrey site. You will drive service delivery, manage teams, and ensure contracts meet client requirements while controlling costs and ensuring safety compliance.

You will oversee a large, diverse team, liaise with clients and regional partners, and implement improvements to enhance the human experience and operational excellence.