Facilities Manager (Hard Services)

Warner Music INC; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading music company in Greater London seeks a Facilities Manager to oversee maintenance across multiple buildings. Responsibilities include managing maintenance budgets, ensuring compliance with health and safety, and acting as the point of contact for staff. The ideal candidate will have substantial facilities management experience, customer care commitment, and skills in budget forecasting. This role offers an engaging environment within a global music firm that values diversity and innovation.

Benefits

Innovative work environment

Diverse workplace

Qualifications

• Significant experience in a Facilities role.
• Experience managing a planned maintenance regime for a medium-sized business.
• Proven experience in small project management.

Responsibilities

• Manage maintenance across three buildings on budget and schedule.
• Attend meetings with stakeholders and produce status reports.
• Ensure compliance with Health & Safety legislation.

Skills

Facilities management experience

Budget forecasting

Customer care commitment

Strong Excel/Google Sheets skills

Education

Health & Safety qualifications at IOSH Level or higher

Tools

Mobile Device Management platforms

AutoCAD

CAFM platforms

Job description

Overview

We are a core team of five, supporting approximately 800 members of staff across two buildings in Kensington, and one building in Shoreditch.

Responsibilities

• Manage the planned and reactive maintenance across a portfolio of three buildings, ensuring timely completion to pre‑agreed specification and within budget.
• Attend regular meetings with management, subcontractors, and landlords, and produce weekly status reports.
• Act as the key point of contact for Warner Music staff regarding day‑to‑day FM queries.
• Manage the frontline helpdesk, ensuring staff queries are completed swiftly and satisfactorily.
• Ensure compliance with Health & Safety legislation, manage weekly internal audits and bi‑annual external audits.
• Assist the Workplace Director in managing a fleet of approximately 500 mobile devices, rolling‑out new devices and producing monthly usage reports.
• Manage the headed stationery for the business.
• Plan, budget and implement internal fit‑out works, small projects and staff relocation.

Qualifications

• Significant experience in a Facilities role.
• Demonstrable experience of managing and reviewing a planned maintenance regime for a medium‑sized business, encompassing HVAC, datacentres, security assets and catering equipment.
• Proven experience in small project management.
• Health & Safety qualifications at IOSH Level or higher.
• Demonstrable understanding of budget forecasting within building and plant maintenance.
• Committed to delivering exceptional customer care.
• Good knowledge of working with Windows computers and both Google Workspace and Microsoft Office Suite.
• Strong Excel/Google Sheets skills.
• Strong managerial experience, excellent interpersonal & communication skills.
• Proactive and conscientious, with a keen eye for detail.
• Exceptional time‑management skills and ability to work under pressure to meet tight deadlines across multiple projects.

Preferred

• A keen interest in technology, and an understanding of how complex audio‑visual systems work.
• Previous experience with Mobile Device Management platforms, in particular MobileIron for iOS devices.
• Previous experience with CAFM platforms, in particular Concept.
• Basic experience in AutoCAD.

Company Values

• Curiosity: We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.

Company Narrative

At Warner Music Group, we are a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game‑changing creatives and passionate team members. Here we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre‑spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands. Together, we are Warner Music Group: Independent Minds. Major Sound.