Client-Facing Facilities Leader: Hard & Soft Services

Mitie Group plc.; Langley Green; On-site; GBP 50,000 - 70,000; Full time

Job summary

Mitie Group plc. is seeking an experienced Facilities Manager to oversee integrated facilities management at a key client site in Crawley. The role covers hard and soft services, with ownership of all service delivery and strong client interface skills.

You will lead onsite teams, drive operational excellence, ensure compliance with health and safety standards, and build trusted stakeholder relationships across the site to deliver an exceptional customer experience.

Qualifications

• Proven experience delivering both hard and soft FM services in client-facing environments.
• Strong H&S and statutory compliance knowledge.
• Ability to lead diverse on-site teams and subcontractors.

Responsibilities

• Lead end-to-end delivery of hard FM (M&E, compliance, PPM, reactive maintenance) and soft FM (cleaning, security, waste, catering).
• Ensure compliance with health and safety standards and regulations.
• Serve as primary client interface with Thales stakeholders and drive relationships.
• Create and lead on-site teams to deliver exceptional customer experience.
• Motivate and develop on-site teams and subcontractors for high performance.
• Oversee asset management, lifecycle planning, and maintenance strategies.
• Manage budgets, drive cost efficiencies, identify value-add opportunities.
• Achieve KPIs and SLAs; implement continuous improvement initiatives.
• Produce operational reports, support audits, and ensure governance.

Skills

Hard FM management

Soft FM management

Stakeholder management

Leadership

Budget management

Education

IOSH or NEBOSH qualification

Job description

Mitie Group plc. is seeking an experienced Facilities Manager to oversee integrated facilities management at a key client site in Crawley. The role covers hard and soft services, with ownership of all service delivery and strong client interface skills.

You will lead onsite teams, drive operational excellence, ensure compliance with health and safety standards, and build trusted stakeholder relationships across the site to deliver an exceptional customer experience.