Facilities Manager

Mitie Group plc.; Crawley; On-site; GBP 42,000 - 62,000; Full time

Job summary

Mitie Group plc in Crawley seeks an experienced Facilities Manager to oversee the delivery of integrated FM services at a key site for Thales. You will lead hard and soft services, manage budgets, and act as the prime client interface, driving excellence and stakeholder relationships.

The role requires proven experience in managing H&S, compliance, and multi-service teams, with a hands-on, solutions-driven approach and strong leadership to deliver KPIs and continuous improvement.

Qualifications

• Proven experience delivering hard and soft FM services in client-facing environments.
• Strong H&S knowledge and statutory compliance.
• Hands-on, solutions-driven attitude.
• Experience leading diverse teams across multiple services.
• Strong leadership to influence stakeholders at all levels.
• Commercial awareness with budget management.

Responsibilities

• Lead end-to-end delivery of hard FM (M&E, compliance, PPM, reactive maintenance) and soft FM (cleaning, security, waste, catering).
• Ensure compliance with health & safety standards and regulatory requirements.
• Act as primary client interface with Thales stakeholders.
• Create and lead onsite team to deliver exceptional customer experience across the site.
• Lead, motivate and develop on-site teams and subcontractors for high performance.
• Oversee asset management, lifecycle planning and maintenance strategies.
• Manage budgets and drive cost efficiencies and value-add opportunities.
• Responsible for KPIs and SLAs and continuous improvement initiatives.
• Produce operational reports, support audits and governance.
• Lead or support small works and project delivery as required.

Skills

FM leadership

Stakeholder management

Budget management

Health & Safety

Team development

Client-facing

Education

IOSH/NEBOSH qualification

Job description

Facilities Manager

Location: Crawley, Thales

The Role

Mitie is seeking an experienced Facilities Manager to oversee the delivery of integrated facilities management services at a key site client site.

This role is based in Crawley overseeing the delivery of a full suite of hard and soft services for the client. You will take ownership of all services and act as the key client interface, driving operational excellence and developing strong stakeholder relationships.

This is a fantastic opportunity for a proactive and client-focused FM professional who thrives in fast-paced client facing environment.

Key Responsibilities

• Lead the end-to-end delivery of hard FM services (M&E, compliance, PPM, reactive maintenance) and soft FM services (cleaning, security, waste, catering, etc.)
• Ensure full compliance with statutory regulations, health & safety standards, and industry best practice
• Act as the primary point of contact for Thales stakeholders, building strong, trusted client relationships
• Create and lead the onsite team in creating an exceptional customer experience across the site
• Lead, motivate, and develop on-site teams and specialist subcontractors to ensure high performance
• Oversee asset management, lifecycle planning, and maintenance strategies
• Manage budgets effectively, driving cost efficiencies and identifying value-add opportunities
• Responsible for the achievement of KPIs and SLAs, implementing continuous improvement initiatives
• Produce operational reports, support audits, and ensure robust governance and compliance standards
• Lead/support small works and project delivery as required

About You

• Proven experience delivering both hard and soft FM services in a client-facing, high profile environment
• Excellent understanding and experience in managing H&S, statutory compliance and building services
• Hands-on, solutions-driven approach and a can-do attitude
• Experienced in leading and developing diverse teams across multiple services
• Strong leadership skills with the ability to influence and engage stakeholders at all levels
• Commercially aware, with experience managing budgets and driving efficiencies
• IOSH or NEBOSH qualification (desirable)