Facilities Helpdesk & Maintenance Coordinator

OCS; Sheffield; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Award-winning employer

OCS Academy training

Employee discounts

Wagestream pay option

Job summary

OCS UK & Ireland is seeking a proactive Helpdesk operator / Work Scheduler to manage CAFM tasks, prioritise incoming reactive work, and coordinate the engineering workforce to meet contract SLAs. You will prepare and distribute PPM tasks, monitor progress, and produce regular reports while maintaining clear client communication.

The role operates Monday to Friday, 08:00–17:00, in Sheffield. A strong admin background with MS Office skills and experience in a helpdesk environment is essential for

Qualifications

• Experience with CAFM systems is advantageous; training provided.
• Strong MS Word and Excel skills required.
• Previous helpdesk experience is beneficial.
• Proven experience providing administrative support.
• Knowledge of filing and record-keeping processes.
• Customer-focused service skills essential.
• Excellent verbal and written communication.
• Able to plan, organise and work with minimal supervision.
• Flexible and adaptable to changing priorities.
• Team player with collaborative approach.

Responsibilities

• Helpdesk operator and work scheduler for CAFM system and SLAs.
• Receive and prioritise incoming reactive tasks per contract SLAs.
• Prepare, load and distribute PPM tasks.
• Distribute work to engineering teams efficiently.
• Monitor job status daily and re-prioritise as needed.
• Produce reports daily, weekly and monthly.
• Monitor completion times and chase as required.
• Liaise with engineers on job completions.
• Raise purchase orders and liaise with sub-contractors.
• Input job status updates and share completion information.
• Keep clients informed as required by contract.
• Handle telephone calls and general filing.
• Maintain records and run CAFM reports on request.

Skills

CAFM knowledge

MS Office (Word/Excel)

Helpdesk experience

Administrative support

Filing & record keeping

Customer service

Communication skills

Planning & organising

Adaptability

Team work

General PC skills

Tools

CAFM system

Job description

OCS UK & Ireland is seeking a proactive Helpdesk operator / Work Scheduler to manage CAFM tasks, prioritise incoming reactive work, and coordinate the engineering workforce to meet contract SLAs. You will prepare and distribute PPM tasks, monitor progress, and produce regular reports while maintaining clear client communication.

The role operates Monday to Friday, 08:00–17:00, in Sheffield. A strong admin background with MS Office skills and experience in a helpdesk environment is essential for