Facilities Helpdesk & PPM Coordinator (Mon-Fri, Office-Based)

Pinnacle Group Limited; Morley; On-site; GBP 26,000 - 32,000; Full time

Job summary

Pinnacle Group is seeking a highly organised Maintenance & Helpdesk Coordinator to manage PPM schedules and reactive maintenance across multiple contracts. Based in Morley, you will support the Total FM Team and act as the first point of contact for clients and contractors.

The role requires excellent communication, strong organisational skills, and the ability to work under pressure in a fast-paced environment. Office-based, 37.5 hours/week, Mon-Fri 8:00–4:30.

Qualifications

• Experience managing PPM schedules and reactive maintenance.
• Proven helpdesk operator with commitment to customer service.
• Proficient in Evolution and MS Office suite.

Responsibilities

• Act as the first point of contact for clients, tenants and colleagues.
• Log and manage maintenance requests through the CAFM database.
• Coordinate and oversee Planned Preventative Maintenance (PPM) schedules and reactive maintenance work.
• Raise remedial works following PPM visits and ensure documentation is recorded.
• Monitor SLAs and ensure timely completion of jobs.
• Produce and distribute weekly reports on outstanding/overdue PPMs.
• Track progress and escalate overdue jobs per procedures.
• Allocate work orders to internal/external contractors.
• Maintain records and SharePoint documentation.
• Undertake general administrative duties and support the wider team.
• Support the Helpdesk across multiple contracts as required.

Skills

PPM scheduling

Reactive maintenance

Helpdesk coordination

Customer service

Communication skills

Time management

Evolution software

MS Office

Tools

Evolution

Excel

Word

PowerPoint

Job description

Pinnacle Group is seeking a highly organised Maintenance & Helpdesk Coordinator to manage PPM schedules and reactive maintenance across multiple contracts. Based in Morley, you will support the Total FM Team and act as the first point of contact for clients and contractors.

The role requires excellent communication, strong organisational skills, and the ability to work under pressure in a fast-paced environment. Office-based, 37.5 hours/week, Mon-Fri 8:00–4:30.