Facilities Maintenance Planner & Helpdesk Lead

OCS; West Yorkshire; On-site; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a Help Desk Operator / Work Scheduler to manage CAFM tasks, prioritise reactive tickets, load PPM tasks and allocate work to engineers. You will monitor job status daily, prepare reports, and liaise with contractors and clients to meet agreed SLAs.

The role involves raising purchase orders, supporting the operations team, and maintaining accurate records and filing. Working pattern is Monday–Friday, 08:00–17:00.

Qualifications

• Experience in CAFM systems is advantageous.
• A proven track record in administrative support is preferred.
• Strong MS Office skills, especially Word and Excel.
• Experience in a Help Desk environment is beneficial.
• Strong customer service focus and communication skills.

Responsibilities

• Receiving and prioritising Reactive tasks according to SLAs.
• Preparing, loading and disseminating tasks (PPM).
• Distributing work to the engineering workforce.
• Monitoring daily job status and re-prioritising as needed.
• Preparing and distributing reports (daily/weekly/monthly).
• Raising purchase orders and liaising with sub-contractors.
• Keeping clients informed per contractual requirements.
• Running CAFM reports on request of Operations Manager.
• General filing and record keeping.
• Provide administrative support to the operations team.

Skills

CAFM system experience

MS Word & Excel

Help desk experience

Administrative support

Filing & record keeping

Customer service

Written & verbal communication

Planning & organising

Team working

General PC applications

Job description

OCS UK & Ireland is seeking a Help Desk Operator / Work Scheduler to manage CAFM tasks, prioritise reactive tickets, load PPM tasks and allocate work to engineers. You will monitor job status daily, prepare reports, and liaise with contractors and clients to meet agreed SLAs.

The role involves raising purchase orders, supporting the operations team, and maintaining accurate records and filing. Working pattern is Monday–Friday, 08:00–17:00.