Facilities Helpdesk Lead: CAFM & Works Coordination

OCS; Glasgow; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

OCS UK & Ireland is seeking a proactive Helpdesk Co-ordinator to join our facilities management team in the Glasgow area. You will be the primary contact for customer enquiries, manage incoming calls, and allocate work to engineers and sub-contractors across the regional area, using CAFM Concept System.

The role covers updating and closing out Reactive, PPM and Quoted jobs, raising purchase orders, and supporting Project Managers on government contracts.

Qualifications

• Applicants must have the right to work in the UK.
• Helpdesk experience in Facilities Management and CAFM systems (prefer Concept).
• Strong knowledge of Microsoft Office packages.
• Excellent organisation and planning skills.
• Knowledge of property-related issues.
• Exceptional telephone etiquette.

Responsibilities

• Be the principal point of contact for customer enquiries, calls, and new work requests on CAFM Concept System.
• Act as first point of contact for engineers and sub-contractors; allocate work and diary manage regionally.
• Update and close out Reactive, PPM and Quoted jobs on CAFM Concept System.
• Raise purchase orders to sub-contractors for reactive works and obtain ETAs and updates.
• Support Project Managers on government contracts; raise POs, request quotes, create site H&S files and cost variations.
• Update quotations database, engineering overtime and statutory compliance certification.

Skills

Customer service

Organisation & planning

Telephone etiquette

Tools

CAFM Concept System

Job description

OCS UK & Ireland is seeking a proactive Helpdesk Co-ordinator to join our facilities management team in the Glasgow area. You will be the primary contact for customer enquiries, manage incoming calls, and allocate work to engineers and sub-contractors across the regional area, using CAFM Concept System.

The role covers updating and closing out Reactive, PPM and Quoted jobs, raising purchase orders, and supporting Project Managers on government contracts.