Facilities Helpdesk & CAFM Coordinator

Manchester Arndale; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Job summary

OCS UK & Ireland is seeking a proactive helpdesk professionals to support facilities management operations across UK sites. You will handle customer enquiries, coordinate with engineers and subcontractors, and manage CAFM Concept-driven workflows from request to close-out.

You will need strong customer service skills, experience with CAFM systems (Concept preferred), and excellent organisational ability to plan and prioritise tasks while maintaining professional telephone etiquette.

Qualifications

• Applicants must have the right to work in the UK.
• Strong customer service skills required.
• Experience with CAFM systems, preferably Concept.
• Strong knowledge of Microsoft Office packages.
• Excellent organisation and planning skills.
• Knowledge of property-related issues.
• Exceptional telephone etiquette.

Responsibilities

• Be the principal point of contact for customer enquiries, incoming calls, and new work requests on the CAFM Concept System.
• Act as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
• Update and close out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
• Raise purchase orders to sub-contractors for reactive works and obtain ETAs and updates.
• Coordinate and support Project Managers in project works across government contracts, including requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
• Update the database of quotations, engineering overtime and statutory compliance certification, where requested.

Skills

Helpdesk experience

Customer service

CAFM Concept

Microsoft Office

Organisation & planning

Property knowledge

Telephone etiquette

Tools

CAFM Concept

Job description

OCS UK & Ireland is seeking a proactive helpdesk professionals to support facilities management operations across UK sites. You will handle customer enquiries, coordinate with engineers and subcontractors, and manage CAFM Concept-driven workflows from request to close-out.

You will need strong customer service skills, experience with CAFM systems (Concept preferred), and excellent organisational ability to plan and prioritise tasks while maintaining professional telephone etiquette.