Facilities Helpdesk & Maintenance Coordinator

Coyle Personnel Ltd; City Of London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Coyle Personnel Ltd is seeking an organised Helpdesk Administrator to join a busy Facilities Management and Building Maintenance team in a corporate Cannon Street office. You will log, allocate, and monitor maintenance requests while coordinating engineers and subcontractors to ensure timely completion.

The role requires previous helpdesk or facilities administration experience, strong IT skills, and proficiency with CAFM systems.

Qualifications

• Previous helpdesk or facilities administration experience essential.
• Building maintenance, FM, or property services background essential.
• Experience using CAFM systems essential.
• Strong organisational and communication skills.
• Ability to prioritise workload in a busy environment.
• Good IT skills, including Microsoft Office.

Responsibilities

• Logging reactive and planned maintenance jobs.
• Coordinating engineers and subcontractors.
• Updating CAFM/helpdesk systems accurately.
• Monitoring job progress and ensuring SLAs are met.
• Liaising with clients, contractors, and internal stakeholders.
• Producing reports and maintaining maintenance records.

Skills

Helpdesk experience

Facilities administration

Organisational skills

Communication skills

Multi-tasking

Tools

CAFM systems

Microsoft Office

Job description

Coyle Personnel Ltd is seeking an organised Helpdesk Administrator to join a busy Facilities Management and Building Maintenance team in a corporate Cannon Street office. You will log, allocate, and monitor maintenance requests while coordinating engineers and subcontractors to ensure timely completion.

The role requires previous helpdesk or facilities administration experience, strong IT skills, and proficiency with CAFM systems.