Contract Support Administrator

Confidential; Greater London; On-site; GBP 25,000 - 36,000; Full time

Job summary

Confidential is seeking an organized and proactive Helpdesk Administrator to join its busy Facilities Management and Building Maintenance team in a corporate office on Cannon Street.

You will be the first point of contact for maintenance requests, log and allocate work orders, coordinate engineers and subcontractors, and ensure SLAs are met. The role requires strong IT skills with CAFM systems and Microsoft Office, and excellent communication with clients and stakeholders.

Qualifications

• Previous helpdesk or facilities administration experience is essential.
• Experience with CAFM systems is essential.
• Strong organisational and communication skills with ability to prioritise in a busy environment.

Responsibilities

• Logging reactive and planned maintenance jobs
• Coordinating engineers and subcontractors
• Updating CAFM/helpdesk systems accurately
• Monitoring job progress and ensuring SLAs are met
• Liaising with clients, contractors and internal stakeholders
• Producing reports and maintaining maintenance records

Skills

Organisational skills

Communication skills

Prioritisation

Tools

CAFM systems

Microsoft Office

Job description

We are looking for an organised and proactive Helpdesk Administrator to join a busy Facilities Management and Building Maintenance team based in a corporate office environment in Cannon Street. This is a fast-paced role, acting as the first point of contact for maintenance requests and ensuring all work orders are logged, allocated, and completed efficiently.

Key Responsibilities:

• Logging reactive and planned maintenance jobs
• Coordinating engineers and subcontractors
• Updating CAFM/helpdesk systems accurately
• Monitoring job progress and ensuring SLAs are met
• Liaising with clients, contractors, and internal stakeholders
• Producing reports and maintaining maintenance records

Requirements:

• Previous helpdesk or facilities administration experience essential
• Building maintenance, FM, or property services background essential
• Experience using CAFM systems essential
• Strong organisational and communication skills
• Ability to prioritise workload in a busy environment
• Good IT skills, including Microsoft Office

What We're Looking For: A professional, customer-focused administrator who can manage multiple tasks, communicate effectively with engineers and clients, and thrive in a busy office environment supporting a high-profile commercial contract.