Contract Support Administrator

Coyle Personnel Ltd; City Of London; Sur place; GBP 26 000 - 36 000; Plein temps

Résumé du poste

Coyle Personnel Ltd is seeking an organised Helpdesk Administrator to join a busy Facilities Management and Building Maintenance team in a corporate Cannon Street office. You will log, allocate, and monitor maintenance requests while coordinating engineers and subcontractors to ensure timely completion.

The role requires previous helpdesk or facilities administration experience, strong IT skills, and proficiency with CAFM systems.

Qualifications

• Previous helpdesk or facilities administration experience essential.
• Building maintenance, FM, or property services background essential.
• Experience using CAFM systems essential.
• Strong organisational and communication skills.
• Ability to prioritise workload in a busy environment.
• Good IT skills, including Microsoft Office.

Responsabilités

• Logging reactive and planned maintenance jobs.
• Coordinating engineers and subcontractors.
• Updating CAFM/helpdesk systems accurately.
• Monitoring job progress and ensuring SLAs are met.
• Liaising with clients, contractors, and internal stakeholders.
• Producing reports and maintaining maintenance records.

Connaissances

Helpdesk experience

Facilities administration

Organisational skills

Communication skills

Multi-tasking

Outils

CAFM systems

Microsoft Office

Description du poste

We are looking for an organised and proactive Helpdesk Administrator to join a busy Facilities Management and Building Maintenance team based in a corporate office environment in Cannon Street. This is a fast-paced role, acting as the first point of contact for maintenance requests and ensuring all work orders are logged, allocated, and completed efficiently.

Key Responsibilities:

• Logging reactive and planned maintenance jobs
• Coordinating engineers and subcontractors
• Updating CAFM/helpdesk systems accurately
• Monitoring job progress and ensuring SLAs are met
• Liaising with clients, contractors, and internal stakeholders
• Producing reports and maintaining maintenance records

Requirements:

• Previous helpdesk or facilities administration experience essential
• Building maintenance, FM, or property services background essential
• Experience using CAFM systems essential
• Strong organisational and communication skills
• Ability to prioritise workload in a busy environment
• Good IT skills, including Microsoft Office

What We're Looking For: A professional, customer-focused administrator who can manage multiple tasks, communicate effectively with engineers and clients, and thrive in a busy office environment supporting a high-profile commercial contract.