Facilities Team Assistant

Attic Recruitment Limited; City Of London; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Zusammenfassung

Attic Recruitment Limited in London is partnering with a growing facilities management client to recruit an experienced Helpdesk & Facilities Coordinator. This hands-on role requires ownership, proactive thinking and the ability to keep operations moving.

You will coordinate maintenance, communicate with clients and engineers, and manage requests via CAFM systems. The role offers permanent employment, with salary dependent on experience and scope for professional growth within a busy operations

Qualifikationen

• Experience in facilities management or property maintenance.
• Experience coordinating with clients, engineers and subcontractors.
• Strong communication skills via telephone and email.
• Excellent organisational skills with attention to detail.
• Ability to work independently and take ownership.

Aufgaben

• Coordinate planned and reactive maintenance across the client portfolio.
• Log, prioritise, schedule and close works in line with expectations.
• Manage incoming maintenance requests via telephone, email and CAFM systems.
• Allocate engineers and subcontractors for reactive call-outs.
• Monitor open jobs and chase progress to meet deadlines.
• Keep clients informed from request to attendance and completion.

Kenntnisse

Facilities Management

Property maintenance

Engineering coordination

Maintenance helpdesk

Client coordination

Jobbeschreibung

Our client is a growing Facilities Management business delivering integrated services across commercial environments. They are looking for an experienced Helpdesk & Facilities Coordinator to join their Operations team. This is a hands-on role, for someone who takes ownership, thinks ahead, and understand what needs to happen next.

Responsibilities:

• Coordinate planned and reactive maintenance across the client portfolio, acting as a central link between clients, engineers, subcontractors and the wider Operations team.
• Ensure works are logged correctly, prioritised, scheduled, progressed, communicated, completed and closed in line with client expectations.
• Manage incoming maintenance requests via telephone, email, CAFM systems and client portals.
• Allocate and coordinate engineers and specialist subcontractors for reactive call-outs.
• Monitor open jobs throughout the day, proactively chasing progress and identifying jobs approaching deadlines.
• Keep clients informed from initial request through to attendance, completion and any required follow-on works.

Ideal Candidate:

• Previous experience in Facilities Management, property maintenance, engineering coordination, maintenance helpdesk or a closely related environment.
• Experience working directly with clients, engineers and subcontractors.
• Confidence communicating with clients and suppliers by telephone and email.
• Strong organisational skills, attention to detail and the ability to prioritise competing demands.
• Ability to work independently, take ownership and follow actions through without constant direction.

We are looking for someone who is genuinely helpful, highly switched on and naturally inclined to solve problems. This is an opportunity to join a growing business where you will have genuine responsibility and visibility across the operation. This is a permanent position and salary is dependent on experience.