Facilities Helpdesk Coordinator — SLA & KPI Focus

Elite People Ltd; West Midlands; On-site; GBP 29,000 - 30,000; Full time

Job summary

Elite People Ltd in Hagley is seeking a Helpdesk Coordinator for facilities management. The role reports to the Helpdesk Manager and focuses on improving efficiency, maintaining high KPI/SLA standards, and coordinating between office staff, engineers, and subcontractors.

You will log reactive breakdowns, assign PPM tasks, raise POs, chase materials and quotes, prepare quotations, update systems and portals, and cover out-of-hours calls on a rota basis.

Responsibilities

• Logging reactive breakdowns onto system.
• Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
• Raising purchase orders for engineering employees and third-party sub-contractors.
• Ordering and chasing materials required for assigned works, and update system
• Chasing quotes from wholesalers and third-party sub-contractors and update system.
• Ensuring PPM/reactive works are meeting SLA/KPI deadlines and First-Fix expectations in timely fashion.
• Producing quotations.
• Compiling weekly analytical reports as required.
• Updating Job Logic system, and customer portals
• Covering OOH callout on rota basis.

Job description

Elite People Ltd in Hagley is seeking a Helpdesk Coordinator for facilities management. The role reports to the Helpdesk Manager and focuses on improving efficiency, maintaining high KPI/SLA standards, and coordinating between office staff, engineers, and subcontractors.

You will log reactive breakdowns, assign PPM tasks, raise POs, chase materials and quotes, prepare quotations, update systems and portals, and cover out-of-hours calls on a rota basis.