Facilities Helpdesk & PPM Coordinator - Flexible Hours

Pinnacle Group; Morley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking a highly organised PPM & Helpdesk Coordinator to own Planned Preventative Maintenance schedules and reactive tasks. Based at Morley, you will be the first contact for clients, tenants and contractors, ensuring SLAs are met and documentation is complete.

You will work with our Total FM Team, supporting multiple contracts while maintaining accurate records and delivering professional facilities management services.

Qualifications

• Experience as a Facilities Management Helpdesk Operator or similar role.
• Strong communication and customer service skills with multiple stakeholders.
• Excellent organisation and ability to manage competing priorities and deadlines.
• Proficient in CAFM systems (Evolution) and Microsoft Office suite.

Responsibilities

• Act as the first point of contact for clients, tenants and colleagues.
• Log and manage maintenance requests in the CAFM system.
• Coordinate and oversee PPM schedules and reactive maintenance work.
• Raise remedial works after PPM visits and attach all documentation.
• Monitor SLAs and ensure timely completion of tasks.
• Produce weekly reports on outstanding/overdue PPMs.
• Allocate work orders to internal/external contractors.
• Maintain accurate records including SharePoint updates.

Skills

Customer service

Communication

Organisation

Stakeholder management

Multitasking

Attention to detail

Tools

Evolution CAFM

Excel

Word

PowerPoint

Job description

Pinnacle Group is seeking a highly organised PPM & Helpdesk Coordinator to own Planned Preventative Maintenance schedules and reactive tasks. Based at Morley, you will be the first contact for clients, tenants and contractors, ensuring SLAs are met and documentation is complete.

You will work with our Total FM Team, supporting multiple contracts while maintaining accurate records and delivering professional facilities management services.