Facilities Helpdesk Coordinator - SLA & First-Fix Focus

Elite People Ltd; Stourbridge; On-site; GBP 29,000 - 30,000; Full time

Job summary

Elite People Ltd in Hagley is seeking a Helpdesk Coordinator within facilities management. You will report to the Helpdesk Manager and strive to improve overall efficiency while ensuring KPI/SLA targets are met.

Responsibilities include logging reactive breakdowns, despatching work to engineers, raising POs, chasing materials, and producing weekly analytical reports. Salary £28,500 rising to £29,500 after probation.

Responsibilities

• Logging reactive breakdowns onto system.
• Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
• Raising purchase orders for engineering employees and third-party sub-contractors.
• Ordering and chasing materials required for assigned works, and update system
• Chasing quotes from wholesalers and third-party sub-contractors and update system.
• Ensuring PPM/reactive works are meeting SLA/KPI deadlines and “First-Fix” expectations in timely fashion.
• Producing quotations.
• Compiling weekly analytical reports as required.
• Updating Job Logic system, and customer portals
• Covering OOH callout on rota basis.

Job description

Elite People Ltd in Hagley is seeking a Helpdesk Coordinator within facilities management. You will report to the Helpdesk Manager and strive to improve overall efficiency while ensuring KPI/SLA targets are met.

Responsibilities include logging reactive breakdowns, despatching work to engineers, raising POs, chasing materials, and producing weekly analytical reports. Salary £28,500 rising to £29,500 after probation.