Facilities Helpdesk Coordinator

Elite People Ltd; Stourbridge; On-site; GBP 29,000 - 30,000; Full time

Job summary

Elite People Ltd in Hagley is seeking a Helpdesk Coordinator within facilities management. You will report to the Helpdesk Manager and strive to improve overall efficiency while ensuring KPI/SLA targets are met.

Responsibilities include logging reactive breakdowns, despatching work to engineers, raising POs, chasing materials, and producing weekly analytical reports. Salary £28,500 rising to £29,500 after probation.

Responsibilities

• Logging reactive breakdowns onto system.
• Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
• Raising purchase orders for engineering employees and third-party sub-contractors.
• Ordering and chasing materials required for assigned works, and update system
• Chasing quotes from wholesalers and third-party sub-contractors and update system.
• Ensuring PPM/reactive works are meeting SLA/KPI deadlines and “First-Fix” expectations in timely fashion.
• Producing quotations.
• Compiling weekly analytical reports as required.
• Updating Job Logic system, and customer portals
• Covering OOH callout on rota basis.

Job description

Helpdesk Coordinator - Facilities Management

Based In Hagley

£28,500 rising to £29,500 after probationary period

Basic overview of duties

• To report directly to Helpdesk Manager on a day-to-day basis.
• Actively seek ways to improve overall efficiency of service helpdesk functions.
• To take a proactive and professional approach when liaising with all company office based & engineering employees, Management and any third-party sub-contractors.
• Aiming to ensure that all KPI/SLA with all contracts are met and kept to a high standard.
• To actively seek new third-party sub-contractor within region that fall within the guidelines of the company's rate structure.
• Continue to seek ways to help the company to become more profitable.

Primary Job Functions

• Logging reactive breakdowns onto system.
• Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
• Raising purchase orders for engineering employees and third-party sub-contractors.
• Ordering and chasing materials required for assigned works, and update system
• Chasing quotes from wholesalers and third-party sub-contractors and update system.
• Ensuring PPM/reactive works are meeting SLA/KPI deadlines and “First-Fix” expectations in timely fashion.
• Producing quotations.
• Compiling weekly analytical reports as required.
• Updating Job Logic system, and customer portals
• Covering OOH callout on rota basis.

Secondary Job Functions

• General office/reception duties such as answering the phones, Email, scanning, etc.
• Assisting with covering other colleagues whilst on holiday/sickness