Helpdesk Coordinator — Fast-Paced Facilities Support

UK Facilities Solutions Ltd; Uckfield; On-site; GBP 26,000 - 28,000; Full time

Job summary

UK Facilities Solutions Ltd in Uckfield, East Sussex, is seeking a Helpdesk Coordinator to manage day-to-day service desk operations, logging and prioritising requests, and ensuring timely resolutions.

You'll act as a central hub among clients, engineers, suppliers and management, building strong customer satisfaction. The role is permanent and full-time, based at our Uckfield office.

You should be organized, proactive and communicate clearly; proficiency in Word and Excel is helpful.

Qualifications

• Minimum 1 year’s experience in a helpdesk, service coordination, or customer service role.
• Experience within facilities management.
• Proficient with Microsoft Office (Excel, Outlook, Word) and helpdesk or CAFM software is desirable but not essential.

Responsibilities

• Receive, log and manage incoming service requests via phone and e-mail.
• Prioritise and allocate jobs to engineers or contractors based on urgency and skill set.
• Monitor progress of open jobs and ensure timely completion in line with SLAs.
• Maintain accurate records in the helpdesk database.
• Escalate high-priority or unresolved issues to management when required.

Skills

Communication

Organisation

Attention to detail

Microsoft Office

Customer service

Tools

Concept

Clik

PlanRadar

ServiceNow

Job description

UK Facilities Solutions Ltd in Uckfield, East Sussex, is seeking a Helpdesk Coordinator to manage day-to-day service desk operations, logging and prioritising requests, and ensuring timely resolutions.

You'll act as a central hub among clients, engineers, suppliers and management, building strong customer satisfaction. The role is permanent and full-time, based at our Uckfield office.

You should be organized, proactive and communicate clearly; proficiency in Word and Excel is helpful.