Lead FM Helpdesk Assistant

Bimplus; East Midlands; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Elite Hire Solutions in Derby is seeking an experienced Lead FM Helpdesk Assistant to join a busy facilities management team. This full-time, office-based role requires you to support day-to-day helpdesk operations and ensure jobs are logged, scheduled and completed on time with excellent customer service.

You will log reactive and planned works on the CAFM system, schedule engineers and subcontractors, monitor SLAs, update clients, liaise with suppliers, and assist the management team as needed.

Qualifications

• FM helpdesk or FM administration experience.
• Strong administration and organisational skills.
• Experience using a CAFM system (Coins advantageous).
• Good knowledge of Microsoft Office.
• Excellent communication and customer service skills.
• Able to work under pressure and manage a busy workload.

Responsibilities

• Logging reactive, planned and quoted works on the CAFM system.
• Scheduling engineers and subcontractors.
• Monitoring jobs to meet SLA targets.
• Updating clients on job progress.
• Liaising with engineers, clients and suppliers.
• Uploading job sheets and completion paperwork.
• Chasing outstanding jobs and subcontractors.
• Managing emails and answering customer queries.
• Supporting the management team when required.

Skills

Administration

Organisational skills

Customer service

Communication

CAFM experience

Tools

CAFM Coins system

Job description

Elite Hire Solutions are looking for an experienced Lead FM Helpdesk Assistant to join a busy Facilities Management company based in Derby.

This is a full-time, office-based role and would suit someone who has worked within Facilities Management and enjoys working in a fast-paced environment.

The Role

You'll be responsible for supporting the day-to-day running of a busy helpdesk, making sure jobs are logged, scheduled and completed on time while providing excellent customer service.

Duties will include:

• Logging reactive, planned and quoted works onto the CAFM system.
• Scheduling engineers and subcontractors.
• Monitoring jobs to ensure SLA targets are met.
• Updating clients on the progress of their jobs.
• Liaising with engineers, clients and suppliers.
• Uploading job sheets and completion paperwork.
• Chasing outstanding jobs and subcontractors.
• Managing emails and answering customer queries.
• Supporting the management team when required.

What we’re looking for

• Previous Facilities Management helpdesk or FM administration experience.
• Strong administration and organisational skills.
• Experience using a CAFM system (Coins experience is an advantage but not essential).
• Good knowledge of Microsoft Office.
• Excellent communication and customer service skills.
• Able to work well under pressure and manage a busy workload.

What’s on offer?

• Permanent, full-time position.
• Immediate start available for the right person.

If you have Facilities Management helpdesk experience and are looking for your next opportunity, we'd love to hear from you