Facilities Helpdesk Coordinator

Elite People Ltd; West Midlands; On-site; GBP 29,000 - 30,000; Full time

Job summary

Elite People Ltd in Hagley is seeking a Helpdesk Coordinator for facilities management. The role reports to the Helpdesk Manager and focuses on improving efficiency, maintaining high KPI/SLA standards, and coordinating between office staff, engineers, and subcontractors.

You will log reactive breakdowns, assign PPM tasks, raise POs, chase materials and quotes, prepare quotations, update systems and portals, and cover out-of-hours calls on a rota basis.

Responsibilities

• Logging reactive breakdowns onto system.
• Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
• Raising purchase orders for engineering employees and third-party sub-contractors.
• Ordering and chasing materials required for assigned works, and update system
• Chasing quotes from wholesalers and third-party sub-contractors and update system.
• Ensuring PPM/reactive works are meeting SLA/KPI deadlines and First-Fix expectations in timely fashion.
• Producing quotations.
• Compiling weekly analytical reports as required.
• Updating Job Logic system, and customer portals
• Covering OOH callout on rota basis.

Job description

Helpdesk Coordinator - Facilities Management

Based In Hagley

£28,500 rising to £29,500 after probationary period

Basic overview of duties

• To report directly to Helpdesk Manager on a day-to-day basis.
• Actively seek ways to improve overall efficiency of service helpdesk functions.
• To take a proactive and professional approach when liaising with all company office based & engineering employees, Management and any third-party sub-contractors.
• Aiming to ensure that all KPI/SLA with all contracts are met and kept to a high standard.
• To actively seek new third-party sub-contractor within region that fall within the guidelines of the company s rate structure.
• Continue to seek ways to help the company to become more profitable.

Primary Job Functions

• Logging reactive breakdowns onto system.
• Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
• Raising purchase orders for engineering employees and third-party sub-contractors.
• Ordering and chasing materials required for assigned works, and update system
• Chasing quotes from wholesalers and third-party sub-contractors and update system.
• Ensuring PPM/reactive works are meeting SLA/KPI deadlines and First-Fix expectations in timely fashion.
• Producing quotations.
• Compiling weekly analytical reports as required.
• Updating Job Logic system, and customer portals
• Covering OOH callout on rota basis.

Secondary Job Functions

• General office/reception duties such as answering the phones, Email, scanning, etc.
• Assisting with covering other colleagues whilst on holiday/sickness.