Facilities Helpdesk Coordinator – Office-Based Maintenance

CBW Staffing Solutions Ltd; Wickford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Overtime opportunities

Training and development

Career progression

Office-based role

Job summary

CBW Staffing Solutions Ltd in Wickford, Essex is seeking a Facilities & Maintenance Helpdesk Administrator to join the busy Help Desk team. The role is office-based, full-time and Monday–Friday, with opportunities to develop professionally.

You will coordinate maintenance works from instruction to completion, log requests in the CAFM system, schedule trades, and liaise with clients, contractors and suppliers while ensuring accurate records.

Qualifications

• Experience in facilities management, maintenance coordination or Help Desk operations.
• Strong organisational and time-management skills.
• Experience using CAFM systems is advantageous; training can be provided.
• Proficient with Microsoft Office and clear written/verbal communication.

Responsibilities

• Manage incoming maintenance requests via telephone, email and client portals.
• Log and update work requests accurately within the CAFM system.
• Allocate maintenance jobs to trades, contractors and suppliers.
• Coordinate appointments and site access with clients and suppliers.
• Monitor jobs from instruction to completion within agreed timescales.
• Maintain detailed job notes throughout each work order.
• Raise purchase orders and arrange permits and RAMS as needed.
• Upload quotations, updates and reports to CAFM and client portals.
• Support the wider Help Desk team with day-to-day requirements.

Skills

Facilities management

Help Desk operations

Time management

Communication skills

Customer focus

Tools

CAFM system

Microsoft Office

Job description

CBW Staffing Solutions Ltd in Wickford, Essex is seeking a Facilities & Maintenance Helpdesk Administrator to join the busy Help Desk team. The role is office-based, full-time and Monday–Friday, with opportunities to develop professionally.

You will coordinate maintenance works from instruction to completion, log requests in the CAFM system, schedule trades, and liaise with clients, contractors and suppliers while ensuring accurate records.