Facilities and Maintenance Helpdesk Administrator

CBW Staffing Solutions Ltd; Wickford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Overtime opportunities

Training and development

Career progression

Office-based role

Job summary

CBW Staffing Solutions Ltd in Wickford, Essex is seeking a Facilities & Maintenance Helpdesk Administrator to join the busy Help Desk team. The role is office-based, full-time and Monday–Friday, with opportunities to develop professionally.

You will coordinate maintenance works from instruction to completion, log requests in the CAFM system, schedule trades, and liaise with clients, contractors and suppliers while ensuring accurate records.

Qualifications

• Experience in facilities management, maintenance coordination or Help Desk operations.
• Strong organisational and time-management skills.
• Experience using CAFM systems is advantageous; training can be provided.
• Proficient with Microsoft Office and clear written/verbal communication.

Responsibilities

• Manage incoming maintenance requests via telephone, email and client portals.
• Log and update work requests accurately within the CAFM system.
• Allocate maintenance jobs to trades, contractors and suppliers.
• Coordinate appointments and site access with clients and suppliers.
• Monitor jobs from instruction to completion within agreed timescales.
• Maintain detailed job notes throughout each work order.
• Raise purchase orders and arrange permits and RAMS as needed.
• Upload quotations, updates and reports to CAFM and client portals.
• Support the wider Help Desk team with day-to-day requirements.

Skills

Facilities management

Help Desk operations

Time management

Communication skills

Customer focus

Tools

CAFM system

Microsoft Office

Job description

Facilities & Maintenance Helpdesk Administrator – £35,000- Wickford Essex- Full Time Office Based

My client, a well-established facilities and maintenance provider, is looking for an experienced Facilities & Maintenance Administrator to join their busy Help Desk team based in Wickford, Essex. This is an excellent opportunity for an experienced professional with a background in facilities management, maintenance coordination or Help Desk operations to join a successful and supportive organisation, with opportunities for development and career progression.

Reporting to the Help Desk Manager, you will play a key role in coordinating maintenance works from initial instruction through to completion. You will be responsible for scheduling works, liaising with clients, contractors and suppliers, monitoring outstanding jobs and ensuring all systems and records are accurate and up to date.

Monday to Friday, 8:30am – 5:00pm
Full-time
Office-based
Wickford, Essex
Overtime available and must be willing to work occasional Out of Hours – Paid as overtime

Key Responsibilities

• Manage incoming maintenance requests via telephone, email and client portals.
• Log and update work requests accurately within the CAFM system.
• Allocate reactive and planned maintenance jobs to the appropriate trades, contractors and suppliers.
• Coordinate appointments and arrange site access with clients, contractors and suppliers.
• Monitor jobs from initial instruction through to completion, ensuring works are progressed within agreed timescales.
• Maintain accurate and detailed job notes throughout the lifecycle of each work order.
• Liaise with suppliers and contractors to obtain quotations, provide updates and chase outstanding works.
• Raise purchase orders and arrange required permits, RAMS and supporting documentation.i>
• Ensure quotations, job updates, reports and relevant documentation are uploaded accurately to the CAFM system and client portals.
• Coordinate Maintenance and Electrical PPM works, ensuring schedules and client requirements are met.
• Monitor outstanding works and proactively follow up on any delays or issues.
• Provide support to the wider Help Desk team with day-to-day operational requirements.
• Work collaboratively with colleagues and participate in cross-training to ensure effective team coverage.

Skills & Experience

• Previous experience within a facilities management, maintenance, Help Desk or service coordination environment.
• Strong organisational and time-management skills, with the ability to manage multiple priorities.
• Experience using CAFM systems would be advantageous, although training can be provided.
• Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• A professional and customer-focused approach.
• Ability to work independently while also contributing effectively as part of a team.
• Proactive approach with the ability to take ownership of tasks and see them through to completion.

What’s on Offer

• £35,000 per annum
• Overtime opportunities
• Monday to Friday, office-based position
• Training and ongoing development
• Career progression opportunities
• Supportive and collaborative working environment
• Opportunity to join a well-established facilities and maintenance organisation