Facilities Helpdesk Coordinator – Fast-Paced FM in Healthcare

Kudos Services; England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Life Insurance

Pension Scheme

Employee Assistance Programme

Salary sacrifice schemes

Gym discounts

retailer discounts

Job summary

Kudos Services is seeking a proactive Helpdesk Coordinator to join our Operations team in Warrington. You will coordinate maintenance activities, liaise with engineers and subcontractors, and manage requests through our CAFM system.

This role suits an organised communicator who can handle multiple priorities, maintain accurate records, and support compliance and reporting to keep service levels. 40-hour week, Mon-Fri with 28k salary.

Qualifications

• Experience in a helpdesk, scheduling, coordination or administration role in FM.
• Excellent communication and customer service skills with stakeholders.
• Strong organisational skills with ability to manage multiple priorities and deadlines.
• Good IT skills including Microsoft Office and CAFM systems.

Responsibilities

• Coordinate, assign and schedule maintenance for engineers and subcontractors via CAFM.
• Act as central point of contact for reactive maintenance requests and monitor progress.
• Support operations with documentation, purchase orders, and reporting.
• Assist with compliance processes and health and safety standards.

Skills

Helpdesk coordination

Customer service

Organisation

IT skills

Tools

CAFM systems

Job description

Kudos Services is seeking a proactive Helpdesk Coordinator to join our Operations team in Warrington. You will coordinate maintenance activities, liaise with engineers and subcontractors, and manage requests through our CAFM system.

This role suits an organised communicator who can handle multiple priorities, maintain accurate records, and support compliance and reporting to keep service levels. 40-hour week, Mon-Fri with 28k salary.