Facilities Helpdesk Coordinator | FM Support & PPM

CBW Staffing Solutions Ltd; Maidstone; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Parking on site

Job summary

CBW Staffing Solutions Ltd is seeking a Facilities Helpdesk Administrator for a Kent-based FM provider in Maidstone. The role is office-based, Monday to Friday, 08:00-17:00, offering up to £30,000 per year. You will support day-to-day facilities operations with strong admin and CAFM data handling.

You will manage helpdesk calls, CAFM inbox, schedule maintenance, raise POs, input data into CAFM, and assist engineers and contracts managers. Driving is required with on-site parking.

Qualifications

• Experience in facilities management helpdesk roles.
• Proficient with CAFM systems (Concept or similar).
• Strong IT skills including Microsoft Office.
• Excellent communication and organisational abilities.
• Must drive with on-site parking.

Responsibilities

• Handling incoming and outgoing calls to support the facilities function in a professional manner.
• Managing and maintaining the FM Helpdesk inbox.
• Working as part of a team.
• Scheduling reactive maintenance call-outs and prioritising urgent requests.
• Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly.
• RAMS
• Raising and processing purchase orders and supporting invoice administration.
• Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits.
• Accurately inputting and updating data within the CAFM system.
• Assigning tasks via CAFM (Concept or similar system).
• Raising corrective maintenance tasks following completed PPM visits.
• Supporting Office and Contract Managers with general administrative duties.
• Responding to queries from engineers, clients, and management.
• Organising daily workload to ensure service level agreements are met.

Skills

Helpdesk experience

Strong communication

Organisational skills

Driving

IT proficiency

Tools

CAFM systems (Concept or similar)

Microsoft Office

Job description

CBW Staffing Solutions Ltd is seeking a Facilities Helpdesk Administrator for a Kent-based FM provider in Maidstone. The role is office-based, Monday to Friday, 08:00-17:00, offering up to £30,000 per year. You will support day-to-day facilities operations with strong admin and CAFM data handling.

You will manage helpdesk calls, CAFM inbox, schedule maintenance, raise POs, input data into CAFM, and assist engineers and contracts managers. Driving is required with on-site parking.