Facilities Helpdesk Coordinator – Flexible Working

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Helpdesk and Administration post within Facilities Management to manage day-to-day helpdesk operations and support a large staff base across multiple sites.

You will log faults and requests, close work orders, and provide essential admin support while processing pay and leave for around 900 facilities staff. A strong customer focus and excellent communication are essential.

Qualifications

• Must have experience handling telephone calls and providing administrative support.
• Experience with data entry and managing pay/leave queries.
• Ability to work as part of a team and communicate clearly, both verbally and in writing.
• Proficiency with Microsoft Office and general PC literacy.

Responsibilities

• Operate the helpdesk as the first point of contact for service requests.
• Log faults/requests and close work orders for Facilities Management staff.
• Provide administration support across the Facilities Department.
• Process and monitor pay, annual leave and absence for circa 900 facilities staff.
• Support other admin tasks to facilitate a smooth patient experience.

Skills

Telephone handling

Administrative support

Data entry

Team player

Communication skills

PC literate

Microsoft Office

Tools

MS Office

Job description

Bristol NHS Foundation Trust is seeking a Helpdesk and Administration post within Facilities Management to manage day-to-day helpdesk operations and support a large staff base across multiple sites.

You will log faults and requests, close work orders, and provide essential admin support while processing pay and leave for around 900 facilities staff. A strong customer focus and excellent communication are essential.