Facilities Helpdesk Administrator - Scheduling & Client Care

Thrive SW; West of England; On-site; GBP 28,000 - 29,000; Full time

Job summary

Thrive SW in Bristol City Centre is seeking a Facilities Helpdesk Administrator to join the engineering maintenance team. You will work with the Helpdesk to allocate jobs to engineers or sub-contractors and ensure on-time delivery within the client SLA.

The role requires strong customer service, planning and scheduling skills, plus competency in Microsoft Office. Previous FM/Helpdesk experience is desirable and a proactive approach is essential.

Qualifications

• Previous FM/Helpdesk experience desirable
• Excellent verbal and written communication skills
• Competent in Microsoft Office programs
• Able to prioritise work under pressure

Responsibilities

• Following instruction from Helpdesk Manager
• Book & schedule all works & engineers
• Input leads, tasks & quotations
• Organise documentation
• Approve job cards while monitoring vehicle tracker data
• Progress jobs to invoice stage
• Ownership of engineers throughout their working day
• Open new projects
• Data input on customer portals
• Complete paperwork for each project (gas & electrical certification)
• Client engagement before, during & after
• Manage projects with correct costs and cost centres
• Create contractor works orders
• Issue purchase orders
• Answer phone and relay messages

Skills

Customer service

Planning & scheduling

Verbal communication

Written communication

Organisation

Prioritisation

Teamwork

Punctuality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Thrive SW in Bristol City Centre is seeking a Facilities Helpdesk Administrator to join the engineering maintenance team. You will work with the Helpdesk to allocate jobs to engineers or sub-contractors and ensure on-time delivery within the client SLA.

The role requires strong customer service, planning and scheduling skills, plus competency in Microsoft Office. Previous FM/Helpdesk experience is desirable and a proactive approach is essential.