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Concept Resources; Bracknell; On-site; GBP 19,000 - 25,000; Full time

Job summary

Concept Resources is seeking an experienced Helpdesk Administrator to join a busy Facilities Management team at Jealott's Hill Research Centre, Bracknell. This full-time temporary role runs until January 2027 and involves handling helpdesk queries, logging maintenance requests, and supporting compliance.

You'll work 8:00am to 5:00pm, 45 hours per week, and liaise with contractors and internal teams to maintain service levels and accurate records.

Qualifications

• Experience in facilities management administration or related admin roles.
• Strong customer service and communication skills.
• Experience coordinating helpdesk or maintenance activities.

Responsibilities

• Monitor and respond promptly to facilities management helpdesk inquiries.
• Log and manage maintenance requests using CAFM systems.
• Raise, update and monitor work orders and coordinate maintenance activities.
• Liaise with facilities management teams to obtain updates on requests.
• Support compliance administration, audits and reporting.

Skills

Facilities management

Administration

Customer service

Helpdesk coordination

Maintenance administration

Tools

CAFM systems

Job description

Helpdesk Administrator – Bracknell – £14.43 per Hour

Concept Resources are currently recruiting for an experienced Helpdesk Administrator to join a busy Facilities Management team at a major research and commercial site in Bracknell.

This is a full-time temporary position offering a long-term assignment until January 2027.

The successful candidate will be responsible for providing efficient helpdesk support, coordinating maintenance requests, managing work orders and supporting facilities management operations and statutory compliance.

This opportunity would suit someone with previous experience in facilities management administration, customer service, helpdesk coordination or maintenance administration.

Job Title: Helpdesk Administrator

Location: Jealott's Hill Research Centre, Bracknell

Pay Rate: £14.43 per hour PAYE

Contract: Temporary

Start Date: Monday 19th October 2026

End Date: Sunday 31st January 2027

Working Hours: 8:00am – 5:00pm

Weekly Hours: 45 hours

Key Responsibilities

• Monitor and respond promptly to incoming facilities management helpdesk enquiries.
• Answer telephone calls and provide professional customer service to clients, contractors and internal teams.
• Log and manage maintenance requests using CAFM systems.
• Raise, update and monitor work orders to ensure accurate records are maintained.
• Coordinate planned and reactive maintenance activities.
• Liaise with hard and soft facilities management teams to obtain updates on outstanding requests.
• Keep customers informed of progress and resolution of service requests.
• Manage subcontractor callouts and coordinate contractor attendance.
• Monitor performance against service level agreements (SLAs) and key performance indicators (KPIs).
• Assist with statutory compliance administration and record keeping.
• Support site inductions for employees and contractors.
• Assist with Authority to Work documentation and health and safety compliance.
• Support internal and external audits.
• Prepare management reports, performance information and operational updates.
• Identify recurring service issues and escalates concerns to management.
• Coordinate supplier visits with engineering and facilities management teams.
• Provide general administrative support to the wider facilities management team.