Facilities Operations & Helpdesk Coordinator

bet365; Stoke-on-Trent; On-site; GBP 26,000 - 32,000; Full time

Job summary

bet365 is seeking a Facilities Administrator to keep daily site operations running smoothly. You will oversee helpdesk systems, CAFM platforms, and administrative workflows across the Facilities team, ensuring timely responses and accurate record keeping.

This full-time role requires a flexible, rolling rota of 4 days from 7, with a proactive approach to coordinating bookings, maintenance tasks, and stakeholder communications with internal teams and external contractors.

Qualifications

• Experience with CAFM and helpdesk software.
• Ability to work under pressure to meet deadlines with attention to detail.
• Proficient in Microsoft Office (Outlook, Excel).
• Strong communication with internal and external stakeholders.
• Excellent time management and ability to juggle priorities.
• Self-motivated and able to work independently while contributing to the team.

Responsibilities

• Serve as the primary point of contact for the business and external contractors.
• Monitor mailboxes, CAFM, and booking systems to maintain continuous operational support.
• Provide administrative assistance to the wider Facilities team.
• Coordinate pool vehicle bookings and electric vehicle charging points.
• Collaborate with Engineering teams to build structured job plans.
• Manage high-priority maintenance jobs through to full resolution.

Skills

MS Office proficiency

Stakeholder communications

Time management

Independent worker

Tools

CAFM software

Helpdesk software

MS Office (Outlook & Excel)

Job description

bet365 is seeking a Facilities Administrator to keep daily site operations running smoothly. You will oversee helpdesk systems, CAFM platforms, and administrative workflows across the Facilities team, ensuring timely responses and accurate record keeping.

This full-time role requires a flexible, rolling rota of 4 days from 7, with a proactive approach to coordinating bookings, maintenance tasks, and stakeholder communications with internal teams and external contractors.