Facilities Helpdesk & Customer Experience Advisor

Greater Manchester Mental Health NHS Foundation Trust; Prestwich; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pay enhancements

Annual leave 27–33 days

Excellent pension

Cycle to work

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card discounts

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a Facilities Advisor to join the Facilities, Capital & Estates team. This role focuses on delivering a responsive, customer-centred service as the single point of contact for all facilities-related queries across the Trust.

You will manage high volumes of requests using digital systems, prioritise tasks, and work across teams to ensure a smooth, efficient experience for both external customers and internal staff.

Qualifications

• Customer service experience handling varied queries and requests.
• Strong communication and stakeholder management skills.

Responsibilities

• Receive, understand and process large volumes of varied queries with competing demands.
• Prioritise and disseminate requests to deliver clear, efficient services.
• Collaborate with Facilities teams to forecast demand and flex resources.

Skills

Customer service

Communication

Job description

Greater Manchester Mental Health NHS Foundation Trust is seeking a Facilities Advisor to join the Facilities, Capital & Estates team. This role focuses on delivering a responsive, customer-centred service as the single point of contact for all facilities-related queries across the Trust.

You will manage high volumes of requests using digital systems, prioritise tasks, and work across teams to ensure a smooth, efficient experience for both external customers and internal staff.