Facilities Helpdesk Coordinator: Elevate Client Service

Anabas (UK 2) Ltd; Tees Valley; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days leave

Employee assistance

Training opportunities

Gym membership

Cycle to work

Job summary

Anabas (UK 2) Ltd in Darlington is seeking an experienced Administration Coordinator to join our busy Facilities Helpdesk. You will manage the intake of requests, coordinate engineers and subcontractors, and ensure accurate CAFM and Sage 200 records while delivering excellent customer service.

You’ll balance priorities in a fast-paced environment, provide cover for out-of-hours on-call, and support the wider Facilities Management team with a professional, proactive approach.

Qualifications

• Experience in busy administrative, coordination or Facilities Management environment.
• Experience with CAFM/helpdesk systems (QFM CAFM desirable).
• Knowledge of Sage 200 and MS Office applications is advantageous.

Responsibilities

• Manage incoming requests through helpdesk, inboxes and phone lines.
• Be first point of contact for clients and site teams.
• Log, update and close jobs in CAFM system.
• Coordinate engineers and subcontractors to progress jobs.

Skills

Organisational skills

Communication

Time management

Customer service

Tools

QFM CAFM system

Sage 200

Microsoft Office

Job description

Anabas (UK 2) Ltd in Darlington is seeking an experienced Administration Coordinator to join our busy Facilities Helpdesk. You will manage the intake of requests, coordinate engineers and subcontractors, and ensure accurate CAFM and Sage 200 records while delivering excellent customer service.

You’ll balance priorities in a fast-paced environment, provide cover for out-of-hours on-call, and support the wider Facilities Management team with a professional, proactive approach.