Facilities Helpdesk Coordinator: CAFM & Service Delivery

CBRE; Leeds; On-site; GBP 21,000 - 27,000; Full time

Job summary

CBRE Leeds is seeking a Helpdesk Coordinator to deliver exceptional on-site customer service and business support within our facilities management team. You will manage the CAFM system as a key user, coordinate PPMs and reactive requests, respond to calls and emails promptly, and liaise with engineers and the client to maintain high-quality service throughout the contract.

The role includes reporting and continuous improvement tasks to support operational excellence.

Qualifications

• Experience using CAFM system as on-site key user for PPM, reactives and reporting.
• Able to respond to calls and emails promptly and professionally.
• Prioritise reactive requests and coordinate with engineers and management.
• Strong communication with Facilities Team and end users throughout job life.

Responsibilities

• Manage CAFM system on site including PPM records, reactives and reporting.
• Answer calls/email for the business promptly.
• Ensure reactive requests have correct priority and engineer assigned.
• Communicate with Facilities Team and end users throughout job life.
• Review subcontractor performance via Ariba with Contract Support.
• Identify and implement innovations to enhance performance.

Skills

Organised

Logical

Attention to detail

Assertiveness

Persistence

Customer focus

Tools

CAFM system

Ariba

CBRE Performance Portal

Job description

CBRE Leeds is seeking a Helpdesk Coordinator to deliver exceptional on-site customer service and business support within our facilities management team. You will manage the CAFM system as a key user, coordinate PPMs and reactive requests, respond to calls and emails promptly, and liaise with engineers and the client to maintain high-quality service throughout the contract.

The role includes reporting and continuous improvement tasks to support operational excellence.