Facilities Assistant VA2920

Anabas (UK 2) Ltd; Birmingham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Employee Assistance Programme

Recognition and Rewards scheme

Life Insurance 1 X annual salary

Aviva Digital GP service

Recommend a friends scheme

Company events

Job summary

Anabas (UK 2) Ltd is seeking an experienced Facilities Assistant for our corporate office client base. The role is client-interactive, requiring excellent customer service and strong operational delivery. Hours are 06:00 to 15:00, Monday to Friday (40 hours), with occasional flexibility for operational needs.

You will motivate and coach the on-site team and report monthly statistics to senior management. Benefits include 28 days holiday per year plus bank holidays, Employee Assistance Programme,

Qualifications

• Customer service excellence for corporate offices.
• Front of house experience preferred.
• Ability to motivate and coach staff.

Responsibilities

• Take ownership to resolve client issues and ensure 5-star service.
• Lead and manage the on-site team reporting to you.
• Provide monthly stats for your area of responsibility.
• Support other tasks as needed within the Floor Captain framework.

Skills

Customer service

Front of house

Team management

Coaching

Monthly reporting

Job description

Anabas is a dynamic National Facilities Management company. Ourfocus lies in supporting corporate office occupiers looking for a greatworkplace experience for their staff and customers.

Anabas is currently seeking to employ an experienced Facilities Assistant to provide an exceptional client experience through the deliveryof their duties. The Facilities Assistant role is very clientinteractive and therefore needs the position holder to be able to provide greatcustomer service, high standards in operational delivery and ability tounderstand what is needed to ensure the client requirements are met. Theposition holder will also have staff responsibilities so must know how tomotivate, manage and coach the staff reporting into them.

• Training will be given to enable you to carry out your roleeffectively.
• This is a full time, permanent position,working Monday to Friday, from 06:00 to 15:00 (40 hrs per week) - flexibility will be needed to support operational needs on occasion.

Your responsibilities will include:

• Take ownership andresponsibility in providing support and resolution for our client’s teamsensuring a 5 star service is experienced by all
• Flexibility in times ofwork and approach to undertaking other tasks which may sit outside of theFloor Captain role
  
• Provide good andeffective management of the team reporting into you
• Provide monthly statsfor your area of responsibility
• All service lines willfall under senior floor captain'sresponsibility

Benefits include:-

• 28days holidayper year and Bank Holidays.
• Employee AssistanceProgramme.
• Recognition and Rewardscheme.
• Life Insurance 1 Xannual salary
• AvivaDigital GP service
• Recommend a friendscheme.
• Company events.

Customer service and front of house experience in a corporate office environment.